Global Finance & Quote-to-Cash Consumption Office, Customer Success Partner Senior Advisor

Location:

Dublin 24 (D24WA02) – Ireland

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Legal

Advertiser:

SAP

Job ID:

132666100

Posted On:

31 January 2026

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

PURPOSE AND OBJECTIVES

The role of the CFO continues to expand as organizations strive to address the rapid geopolitical changes impacting our global economy. This evolution has driven up the demand for financial applications to the tune of $40.9B market size in 2022 according to IDC. At SAP, we recognize the importance of the CFO in the overall transformation journey to SAP Business Suite and we want to help the achieve that vision by bringing together applications, data and AI.

We are establishing the Global Finance & Quote-to-Cash Consumption Office to serve as a central accelerator for customer success the organization. This office will drive alignment with Customer Success Manager (CSM) roles by empowering them with training, resources, and strategic support while collaborating with cross-functional teams. It will lead adoption initiatives to increase feature utilization, align solutions with customer needs, and track metrics for continuous improvement.

The office will also strengthen customer relationships through targeted outreach, advocacy programs, and feedback mechanisms to inform product enhancements. Furthermore, it will play a critical role in reducing churn by analyzing risks, implementing retention strategies, and monitoring customer health metrics.

We are looking for team members to join the Global Finance & Quote-to-Cash Consumption Office who will focus on driving adoption & consumption and product use. Successful candidates will have strong knowledge of Finance, Quote-to-Cash products. They will work directly with the customer to improve customer satisfaction, make sure customers use the solutions they have purchased, and create lasting value for customers while reducing the risk of churn.

What You’ll Do

As part of the Global Finance & Quote-to-Cash Consumption Office, you will execute key programs that drive customer adoption, increase feature utilization, and foster long-term customer success. Your work will directly strengthen customer relationships and improve customer health by proactively addressing challenges such as churn and retention. By collaborating closely with cross-functional teams, you will empower regional Customer Success Managers (CSMs) and drive meaningful impact within your responsible sub-solution, including SAP Document Reporting and Compliance (DRC) and adjacent finance capabilities.

Your responsibilities include:

· Build deep expertise across Finance & Quote-to-Cash, including statutory accounting, financial close, tax reporting, and compliance, to serve as a trusted advisor to customers managing complex regulatory and accounting requirements.

· Engage with customers 1:1 to align compliance, accounting, and reporting capabilities with business outcomes, statutory obligations, and finance transformation goals.

· Drive adoption, consumption, and value realization of the solution, ensuring customers actively use capabilities that support accurate financial postings, compliant document flows, and audit-ready reporting.

· Monitor customer health by assessing usage, accounting consistency, compliance readiness, and regulatory coverage, identifying risks early and executing proactive retention and churn-prevention actions.

· Partner with account teams to identify upsell and cross-sell opportunities driven by expanding accounting scope, regulatory footprint, or complexity of financial operations.

· Deliver customer enablement sessions, workshops, and best-practice sharing focused on standardizing finance processes, improving close quality, and embedding compliance into day-to-day operations.

· Collaborate with product teams to provide structured feedback on accounting impacts of regulatory changes, country-specific requirements, and adoption challenges, influencing solution improvements.

· Track and report on adoption metrics, usage trends, and customer success KPIs, including document volumes, transaction coverage, accounting process activation, and compliance status.

· Support customers through key lifecycle milestones such as onboarding, go-live, period-end close, regulatory rollouts, and expansion to additional jurisdictions.

· Represent the voice of the customer internally, ensuring alignment across sales, product, and support teams on accounting integrity, compliance priorities, and adoption blockers.

What You’ll Bring:

· 7+ years of experience in consulting, presales, or sales of complex enterprise software, with expertise in at least one domain such as Accounting & Financial Close, Financial Planning, Working Capital Management, GRC & Global Tax, Order-to-Cash, or adjacent Finance & Quote-to-Cash solutions.

· Strong understanding of Finance & Quote-to-Cash processes, including the intersection of accounting, tax, compliance, and operational finance, and the business value they deliver.

· Deep knowledge of global tax and statutory compliance, with the ability to act as a trusted tax advisor, guiding customers through regulatory complexity (e-invoicing, statutory reporting, continuous transaction controls) and translating requirements into scalable solution adoption.

· Ability to identify adoption and consumption opportunities, assess customer health, and proactively manage churn and retention risks.

· Ability to define product performance and success metrics, and develop clear, compelling enablement and adoption materials for field teams.

· Strong analytical skills in data reporting and interpretation, with the ability to derive insights and translate them into actionable adoption, consumption, and retention plans.

· Interest in building experience designing and implementing scalable, global customer success programs, particularly in regulated finance and compliance-driven environments.

· Exceptional organizational, communication, and presentation skills, with the ability to explain complex accounting, tax, and compliance concepts clearly and concisely to align stakeholders and drive execution.

· Strong business acumen with the ability to engage credibly at CFO, CTO, CIO, Head of Tax, Product Management, Sales, and other CxO levels, serving as a strategic advisor across finance, tax, and technology domains.

EDUCATION AND QUALIFICATION

· Bachelor’s degree in Computer Science, Math, Business Administration, Information Systems, or a related field of study

· Business level English: Fluent

· Bachelor equivalent: yes, Masters: desired

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  
We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careerssap.

For SAP employees: Only permanent roles are eligible for the
SAP Employee Referral Program
, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our
Guidelines for Ethical Usage of AI in the Recruiting Process
.

Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 446206  | Work Area: Consulting and Professional Services  | Expected Travel: 0 – 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

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