Global IoT Service Expert

Job title:

Global IoT Service Expert

Company:

Vodafone

Job description

Hello there! We’re Vodafone Intelligent Solutions (also known as _VOIS) and we’re looking for aGlobal IoT Service ExpertYour role in a nutshell:To lead the IoT service relationship for Vodafone’s biggest IoT account(s) in order to increase overall customer satisfaction and loyalty. To act as the customers’ advisor and represent their interests within Vodafone, managing the whole IoT in life service. To provide a governance layer above IoT Operations (Incident, Change, Problem Mgmt).
The Internet of Things Team is a technical function of experts with excellent communications skills who are providing dedicated in-life consultancy to Vodafone’s biggest premium customers globally.What you’ll do:

• Acts as the dedicated key contact for VFs biggest strategic IoT customer(s) globally
• Manages the customer relationship at the senior management level
• Own service review meetings/QBRs onsite
• Is providing proactive IoT technical service management
• Initiates and drives service improvements by analysing patterns/recognizing the customers’ needs according to ITIL principles (and able to identify new opportunities)
• Through the initiated service improvements shaping the whole IoT operational service
• Initiating/completing/approving new processes which have an impact on the dedicated customer’s solution

What you will bring to our team:

• Fluent English and German language knowledge
• Excellent IoT technical knowledge (Operations and/or Service Management experience supporting managed WAN, LAN, SDN, Security (and other networking technology) services.)
• ITIL v3 Foundation Certification
• Excellent negotiations and communications skills
• Excellent coordination skills, customer-focused approach (able to nurture and influence customer relationships at all levels
• Analytical, constructive mind-set (Experienced in data analysis: able to interpret complex datasets, identify trends and communicate clearly)
• Solution-oriented (Drives improvements to business processes with a can-do attitude when working in a demanding and challenging environment)

In return, we provide you with:

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your well-being and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What you need to know about usWe are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.#movewithus #VOIS #VOISHU #LI-Hybrid#_VOISVodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Expected salary

Location

Budapest

Job date

Sun, 13 Apr 2025 00:29:15 GMT

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