Global Loyalty Senior Team Lead

Job title:

Global Loyalty Senior Team Lead

Company:

Just Eat Takeaway

Job description

Ready for a challenge?Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.About this roleThe Global Loyalty Senior Team Lead is responsible for driving the growth and success of JET’s core loyalty programmes, JET+ (subscription) and Stamp Cards (savings). This pivotal role collaborates closely with Global Product and Commercial teams to continuously enhance the value proposition and overall strategy of these programmes. The ideal candidate possesses deep expertise in loyalty and subscription models, demonstrating a proven ability to drive significant incremental growth and profitability within this space. This role demands strong leadership, exceptional communication and stakeholder management skills, robust analytical capabilities, strategic thinking, and a data-driven decision-making approach. This leader will inspire and guide a team of experienced specialists to achieve ambitious loyalty objectives.This is a new, strategically important role within the Customer Engagement & Loyalty department, residing within the Loyalty & Activation pillar. The role has been created to centralize focus and accelerate the growth of the JET+ and Stamp Card programmes. This dedicated leadership will streamline loyalty and customer activation activities, ensuring a cohesive and impactful approach to building long-term customer relationships and driving businessThese are some of the key ingredients to the role:

• Strategy: Work closely with the Global Customer Intelligence team to define a data driven growth strategy for JET loyalty programmes
• Own the go-to-market strategy and playbook for JET+ and work alongside the local marketing teams for best in class go to market results
• Define the optimal customer growth strategy based on programme objectives (eg Defining and executing the marketing activation and acquisition strategy to achieve penetration and financial targets, across customer segments)
• Manage a team of 2 highly experienced lead specialists
• Work alongside Commercial center of excelence and Global Partnerships Program Lead to deliver on commercial and partnerships agreements and objectives
• Collaborate across Commercial JET+ Center of Excellence, Product Loyalty and Customer Inlelligence and Insights teams to enhance the proposition and long term strategy
• Champion a customer-centric approach to identify and evaluate new opportunities for programme and ensuring loyalty initiatives are aligned with user needs and contribute to increased customer lifetime value.
• Foster strong working relationships with cross-functional teams, including P&T, Commercial JET+ CoE, Marketing, Central Sales Strategy & Operations , and Finance, to ensure seamless execution of loyalty initiatives

What will you bring to the table?

• Extensive experience with loyalty and/or subscription programmes in a central, strategic role within e-commerce or retail.
• Proven track record of building and executing effective, data- and customer insights-driven strategies that deliver against ambitious objectives.
• Significant experience in developing and implementing successful go-to-market strategies and 360 marketing plans.
• Strong critical thinking, strategic planning, and compelling storytelling abilities to communicate complex ideas effectively
• Strong analytical background, both academic and professional, with the ability to translate data into actionable strategies.
• Effective team player with a proven ability to collaborate cross-functionally and thrive in a matrixed and fast-paced environment.
• Outstanding and inspiring team management skills, with experience in coaching and developing high-performing teams.
• Excellent written and verbal communication skills, with the ability to confidently present and influence stakeholders at all levels, including senior leadership

At JET, this is on the menu:Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competitionInclusion, Diversity & BelongingNo matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.What else is cooking?Want to know more about our JETers, culture or company? Have a look at our where you can find people’s stories, blogs, podcasts and more JET morsels.#LI-AB2

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Sun, 18 May 2025 01:19:23 GMT

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