Global Process Owner – Service Request Fulfillment

Job title:

Global Process Owner – Service Request Fulfillment

Company:

Allianz

Job description

About the JobAt Allianz Services, we provide high-quality services and support to the Allianz Group, driving efficiency and operational excellence across diverse functions. As a key outsourcing partner, we reflect Allianz’s global diversity and commitment to innovation, offering career growth opportunities in a collaborative and dynamic environment. Join us in shaping a better tomorrow.The Global Process Management team at Allianz Services is seeking a Global Process Owner for Service Request Fulfillment to define, document, and continuously optimize the end-to-end process, tools, and training programs. This role focuses on enhancing efficiency and quality while aligning with global standards and business needs.What you do

• Develop and Optimize Processes and Tools: Define global standards for the Service Request Fulfillment process and continuously improve supporting tools to ensure efficiency, performance, and seamless integration.
• Training and Knowledge Enablement: Create and deliver training programs to educate IT staff on process standards, tools, and best practices, fostering a culture of continuous learning and improvement.
• Ensure Compliance and Quality: Implement and monitor compliance measures to ensure adherence to global standards, data accuracy, and effective risk mitigation.
• Collaborate with Stakeholders: Work closely with global and local teams to align processes with organizational goals and industry best practices.

What you bring

• Bachelor’s degree in information technology, Computer Science, or a related field; Master’s degree preferred.
• At least 8 years of experience in IT service management, with a focus on ITSM processes.
• Proven track record in leading ITSM process improvements in a global organization.
• Strong expertise in ServiceNow development and usage.
• Fluency in English; additional languages are a plus.
• Strong knowledge of ITIL framework and ITSM best practices.
• Excellent leadership and stakeholder management skills.
• Exceptional communication and interpersonal skills to collaborate with global teams.
• Analytical and problem-solving skills to identify and drive process improvements.
• Understanding of risk management and implementation of controls to mitigate risks.

Your benefits:

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz TechnologyAllianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span fromworkplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.D&I statementAllianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.Join us. Let´s care for tomorrow.You. IT.66243 | Project Management | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

Expected salary

Location

Barcelona

Job date

Sat, 08 Feb 2025 07:00:44 GMT

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