Group Fulfilment Manager

Job title:

Group Fulfilment Manager

Company:

Kingfisher

Job description

Overview:We’re Kingfisher, A team made up of over 78,000 passionate people who bring Kingfisher – and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas – to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you!Your role as a Group Fulfilment Manager will be responsible for the development and implementation of innovation & continuous improvement projects and initiatives that develop the capability and performance of Logistics Customer Fulfilment to support digital growth. What’s the job?:

• Develop and deliver complex group led projects and initiatives that develop customer fulfilment performance and capability.
• Provide subject matter expertise to the Group and OpCo Logistics and Fulfilment teams to support delivery of projects and initiatives that improve capability and performance. This includes providing support in 3PL contract negotiations.
• Provide targeted subject matter expertise support to OpCo Fulfilment teams to troubleshoot specific performance issues and challenges.
• Work collaboratively across OpCo S&L teams to identify and deliver opportunities to enhance Fulfilment capability and performance through a combination of sharing best practice and innovation. Unlocking further value from existing Fulfilment Systems and developing new ways of working or opportunities to monetise services
• Provide subject matter expertise input to build fulfilment strategies through applying a combination of external and internal best practice.

What you’ll bring:

• Expert level knowledge of Customer Fulfilment operations and capabilities including store and central fulfilment, DSV and carrier management.
• Knowledge of Group and OpCo Fulfilment operations and their current capabilities
• Analytical skills with the ability to identify trends and interpret complex data
• Strong verbal and written communication skills with the ability to communicate complex logistics & customer issues / operational & technology solutions clearly
• Ability to build strong relationships and leverage these to influence stakeholders at a senior evel across functional, geographical and cultural boundaries.

Be Customer Focused – constantly improving our customers’ experience

• I listen to my customers
• I use available data to help make decisions

Be Human – acting with humanity and care

• I do the right thing
• I am respectful

Be Curious – thrive on learning, thinking beyond the obvious

• I build and share new ideas
• I try new things and share my learnings

Be Agile – working with trust, pace and agility

• I have courage to be creative
• Done is better than perfect, I aim for 80/20

Be Inclusive – acting inclusively in diverse teams to work together

• I embrace allyship
• I have self-awareness and a desire to learn

Be Accountable – championing the plan to deliver results and growth

• I own my actions
• I understand the Kingfisher plan and how it relates to my role

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at KingfisherWe also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.Interested? Great, apply now and help us to Power the Possible.#LI-HV1

Expected salary

Location

London

Job date

Sun, 16 Feb 2025 08:15:42 GMT

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