GSC: Business QA Manager

Job title:

GSC: Business QA Manager

Company:

HSBC

Job description

Job Advert DetailsSome careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career opportunityThe Business QA Manager will be accountable for leading and managing a team of exploratory testers who are embedded within cross functional teams. The role will be the point of responsibility and escalation for the QA and test activities within the product line. This will include ensuring that requirements are end to end focused and the test scope is understood, agreed and achieved. Ensuring QA Testers in the Product line are adopting and utilising available Digital testing tooling, processes, framework to maximise test automation.As a Business QA Manager, you will be responsible for securing and allocating resource to support all XFT teams within the product line.What you’ll do

• Supervise and direct leadership of QA team (up to 8 FTE) activity, ensuring standards are met (Quality Assurance).
• Be escalation point for programme issues and concerns.
• Support the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers.
• Ensure project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases.
• Manage of testing activity/resources across a portfolio of projects/initiatives.
• Proactive and reactive resource management – ensuring specialists are identified and are able to support testing activities
• Identify of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate.
• Ensure effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live

What you need to have to succeed in this role

• Excellent knowledge of the testing process, digital channels, and customer expectations.
• Past working experience in a relevant QA roles, i.e. Business QA Lead / Manager with a good understanding of project methodology, frameworks and best practice.
• Knowledge of the Agile development methodology and experience of working using these techniques as well as working knowledge of test tools such as Jira and Confluence.
• ISTQB qualification.
• Excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
• Pragmatic decision-making skills, with the ability to make clear judgments based on a range of factors, e.g. commercials, risk, customer experience; determine the implications and make recommendations as needed.
• Highly developed communication skills, both written and verbal, to explain complex or technical issues as well as high levels of resilience and self-motivation and strong analytical ability and experience – excellent attention to detail and the ability to see things through to completion.
• The ability to quickly understand customer and operational considerations, e.g. risk and people leadership experience – motivating and inspiring others to excel, strong performance management and team development skills.

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Job interview with the hiring manager

We are looking to hire as soon as possible so don’t wait and apply now!You’ll achieve more when you join HSBC.We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com

Expected salary

Location

Polska

Job date

Sat, 09 Aug 2025 06:11:50 GMT

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