GSC: Capacity and Business Engagement Manager

Job title:

GSC: Capacity and Business Engagement Manager

Company:

HSBC

Job description

Job Advert DetailsSome careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career opportunityDatabases Platform within CTO is dedicated to managing and optimizing everything related to database technologies. We specialize in delivering exceptional database solutions and services, ensuring the highest standards of quality and performance. You’ll have the opportunity to work on cutting-edge technologies and solutions that drive efficiency and innovation across our data platform ecosystem.What you’ll do

• An experienced supply and demand manager for on premise DBaaS product that requires some management of underlying consolidated environments. The role involves:
• Close monitoring and understanding of available capacity supply.
• Pro-active engagement with the business to establish demand.
• Maintaining a close relationship with the project delivery team and solution architects.
• Act as a “front door” engagement point for new demand and interest. This includes explaining basic functionality, familiarity with documentation to direct queries and tracking any questions or concerns are addressed with support from the project team.
• Produce supply/demand projections and contribute to decision making about expansion as needed.
• Engage with business heads to provide regular summary views and lead steerco sessions.

What you need to have to succeed in this role

• Strong communication skills and ability to apply them in different scenarios:

a) Strong personality to become a welcome new member of an already established close knit and mutually supportive internal team.
b)Represent the department as a professional, enthusiastic and patient engagement point with often demanding and difficult to work with business areas. Ability to interpret technical information into simple concepts at a high level to help them. c)Comfortable presenting information and seeking input from stakeholders and department heads. * Technical Supply and Demand experience.

• Attention to detail on manipulating data (in tools including excel) and tracking issues to completion.
• Experience of working in and navigating large and complex global and regulated organisation with rapidly changing priorities.
• Specific knowledge of ExaCC (a.k.a Oracle Cloud@Customer) is ideal but not essential from day one as this is primarily a non-technical role and we can support that learning. Some proven ability to quickly pick up technical knowledge as it will be essential to doing the role effectively.
• Basic understanding of cloud-like deployment concepts and principles (that we are attempting to emulate on premise).
• Lead and bring together SMEs at times to manage questions and concerns. Manage cross domain technical / process blockers through effective collaboration.
• Act as an advocate between service delivery and customer.

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Job interview with the hiring manager (2 rounds)

We are looking to hire as soon as possible so don’t wait and apply now!You’ll achieve more when you join HSBC.We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com

Expected salary

Location

Polska

Job date

Fri, 04 Jul 2025 22:27:18 GMT

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