GSC: Production Engineering Specialist

Job title:

GSC: Production Engineering Specialist

Company:

HSBC

Job description

Job Advert DetailsSome careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career opportunityWe are looking for skilled individuals for the Global Payments Solution Team. Team is responsible for technical stability and systems lifecycle for a lot of Tier0 and Tier1 payments systems. GPS Team (Global Payments Solution) consists of many smaller subteams with around 5-10 people each. Each of them handles different technology and systems responsible for unique step in global payment flow. Team work in mission critical environment across a breadth of technologies from vendor products to in-house developed micro services. This offer is aimed at people who are eager to work in dynamic team supporting complex application environments and to use progressive technology with priority on stability and automation of daily work. Because of various technologies used around Global Payment Solution, candidate will have opportunities to grow and learn new skills and especially technologies used around real time processing.What you’ll do

• Provide full scope of the day to day Production Support – troubleshoot and resolve technical issues promptly to minimise system downtime and impact on business operations.
• Provide technical support to end users, addressing queries and resolving issues related to production applications.
• Document and manage incidents using ticketing systems, ensuring thorough tracking and resolution of issues.
• Work closely with development team to address bugs, implement fixes and perform root cause analysis.
• Identify opportunities for process improvements and automation to enhance system efficiency & reliability.
• Participate in on-call rotation to provide coverage for critical production issues/changes during weekends.
• Report and investigate alerts related to payments using SQL/Splunk, while maintaining the SLAs.
• Assist with the deployment of new applications, updates and patches to production environments, ensuring smooth transitions and minimal impact on users/operation.

What you need to have to succeed in this role

• Experience in SQL and PL/SQL.
• Knowledge of Kubernetes.
• Strong understanding of Oracle database architecture and components.
• Experience with shell scripting (Bash, Python, etc.) for automation purposes.
• Knowledge of system monitoring and performance tuning.
• Understanding of security best practices.
• Understanding of the payment processing lifecycle and protocols.
• Strong analytical and troubleshooting skills.

Nice to have

• Experience in Payments.
• Experience in Linux operating systems (e.g. Red Hat, Ubuntu, CentOS).

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Job interview with the hiring manager

We are looking to hire as soon as possible so don’t wait and apply now!You’ll achieve more when you join HSBC.We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com

Expected salary

Location

Polska

Job date

Sat, 29 Mar 2025 08:47:49 GMT

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