Head of Account Management with English

Job title:

Head of Account Management with English

Company:

Babel Profiles S.L

Job description

Our client, Amenitiz, is a rapidly expanding company in the hospitality sector. They offer an all-in-one property management system to empower over 12,000 hoteliers worldwide. With a new round of investment and a team of 320 people in Barcelona, they cultivate a culture of positivity and personal growth.As the Head of Account Management at Amenitiz, you will define and scale the Account Management function, hire and develop your team, and implement the processes and tools to ensure success. You’ll work closely with senior leadership to align customer retention strategies with the company’s goals and enhance the customer experience.Apply now!Tasks

• Define what Account Management means at Amenitiz
• Hire, manage and develop the Account Management team
• Design, build & implement all the processes & tooling to ensure your team is set up for success
• Achieve a minimum of 110% Net Revenue Retention

Requirements

• A builders mindset: You have previous experience building everything to do with Account Management from scratch and are comfortable being hands on and working in ambiguity
• An operational approach: You have experience building processes, you know how to look at the entire customer lifecycle and identifying the right sequences, segmentations & touch points to ensure our customers are happy
• Account Management Expertise: You know what it means to manage a successful account management team across multiple European markets.
• Analytical Acumen: You have experience, and are comfortable using data as the foundations for your decision making.
• Stakeholder Collaboration: You have experience and want to collaborate with our other teams, specifically our Revenue Operations, SDR & AE’s and Marketing teams.

Benefits

• Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.
• We provide Stock Options that ensure you have ownership in our success.
• Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, and everyday sunshine and views at the rooftop.
• We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
• Forget about waiting till the end of the month to get paid. Access your salary any day you want!
• Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.
• Exponential growth opportunities within an energetic, fast-growing, and international environment (35+ nationalities).
• Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.

Our recruitment process? * Talent Acquisition Interview

• Hiring Manager Interview
• Case Study
• Cultural Fit
• Dinner with the Leadership

Babel Profiles S.LBabel Profiles is a boutique Recruitment Agency based in the heart of Barcelona and we work with amazing brands and support them in finding the perfect candidates/employees. We are very people-oriented and have a close and informal style. We like to spend time getting to know our candidates and recognizing their skills and competencies in order to help them find the perfect job.

Expected salary

Location

Barcelona

Job date

Thu, 13 Mar 2025 23:19:24 GMT

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