Job Title

Head of Central Airline Implementation Services

Business Environment

Within Airline Solutions Programs, Delivery & Support organization is in charge of the 3 critical processes to bring value to our customers: 1. Onboarding of new customers into Airline Solutions (products/services); 2. For existing customers, providing services to support the usage of these solutions (support, training, …) and 3. Managing the delivery and governance with customer in close collaboration with customer-facing teams, product and services teams. The team includes around 700 travel and tech professionals across the globe whose missions are to maximize our customer’s success and position services as a key component of our overall value proposition. At the center of Nevio Programs aiming to bring retailing capability to airlines, this unit is embracing the transformation to scale the delivery of the Nevio pipeline while relying on the strong assets built with Altea implementation and delivery.

The Head of Central Implementation Services unit is responsible for managing, developing, and carrying out the implementation for existing or new airlines customers for the entire Altea and Nevio solution portfolio. The main challenge will be to utilize the extensive expertise in airlines and implementation built as part of Altéa programs to write the new chapter to scale Nevio solution deployment. The ambition is to be able to carry out more than 30 Nevio programs in parallel as of 2028. To achieve this and focus on business value conversations with our customers, we need to streamline our processes.

Your Main Responsibilities

• Identify opportunities to improve cost efficiency and lead-time, and ensure customer success; Define the needs in terms of the serviceability of the solutions linked to the domain (definition of the requirements, definition of the level of investment and deployment objectives …). Ensure feedback loops to guarantee continuous improvements.
• Collaborate with Engineering & Product teams to streamline the solution.
• Define an Implementation Strategy for Nevio taking into account the retailing transformation, the move toward solution and Services; the volume/scale to deliver the program; the various customer segments (Altea, non-Altea, Shaper). Ready to support 30 parallel programs in 2028.
• Engage with Customers to ensure successful deployment and address any frictions/risks or issues. Be an active participant in the Customer Life Cycle and work closely with the regions & customer-facing teams to anticipate, reduce frictions and maximize value to our customers.
• Develop the teams to match customer pipeline, solution-driven deployment transformations; identify skills gaps and manage talent. Define and execute a footprint and third-party strategy to deliver our services.
• Coordinate teams to deliver customer projects under the accountability of the delivery program. Supports execution of 40MEur of program implementation. Ensure feedback loops to guarantee continuous improvement.

What we can offer you ?

???? A critical mission and purpose – At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

???? A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

???? Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

???? A caring environment – Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

???? A complete rewards offer – Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

???? A flexible working model – We want our employees to do their best work, wherever and however it works best for them.

???? A diverse and inclusive community – We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

???? A Reliable Company – Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

How do we hire?

• Online application: Submit your online application and our Talent Acquisition team will get in touch if your skills match the role.
• Phone Interview: We’ll get to know each other with a short casual conversation. You’ll also have the chance to ask questions.
• Online Testing: Depending on the role you applied for, you may have to do some online tests.
• Interviews: First, you’ll meet one of our talent teams. Then you’ll have an interview with a member or members of the team you’re looking to join.
• Offer: Our Talent team will make you a job offer and welcome you to your new role with us.
• Join our global team: Where you can develop your skills and build an international career that matters.

100% of the people we’ve recruited started by applying. Take a chance!

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Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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