Job title:
Head of Customer Service
Company:
Hays
Job description
Head of Customer Service
Poznań
NR REF.: 1190517For our Client, a company producing special lubricants, we are looking for a person to hold a Head of Customer Service position.Key responsibilities:
- Overseeing all Customer Service processes, ensuring the highest quality of service to customers in the most efficient manner (operational efficiency) on behalf of different Business Units and legal entities.
- Directing, motivating, and supervising the Customer Service Specialists to ensure prompt and professional service to customers.
- Creating appropriate solutions for customers and the organisation through strong cooperation and communication with internal Business Partners.
- Overseeing the performance of the Customer Service team (8 people).
- Setting goals with subordinates according to yearly HR processes and monitoring achievement.
- Agreeing on annual objectives (MBOs) containing specific goals and providing full support for target achievement.
- Defining development plans/items for each team member and monitoring implementation.
- Developing, tracking, and reporting key performance measurements to the Matrix Manager CS-CEE and Line Manager.
- Driving ongoing process improvements and organisational development (OPEX).
- Providing reports and assisting with planning tasks alongside the Matrix Manager.
- Ensuring effective and efficient processes and performance.
- Checking, uploading, and archiving vendor invoices; preparing and sending reports: recycling, Intrastat, health and absence report (HSE), training and travel reports.
- Assuming the role of local Support Systems Specialist and member of the Support Systems Network.
- Acting as local Price Officer and member of the Price Management Council.
Requirements:
- Sales and customer-oriented attitude.
- Very good English skills (C1) – must have.
- “Lean Sigma” skills at Green Belt level.
- Excellent communication skills.
- Ability to work in a team and as a leader.
- Entrepreneurial and solution-oriented behavior.
- Comprehensive understanding of customer needs (Customer Centricity).
- Strong process orientation and knowledge.
- Strong willingness for personal development.
- Advanced SAP and CRM knowledge, as well as MS-Office, particularly Excel.
- Basic knowledge in logistics and warehouse management.
What our Client offers:
- Basic salary + annual bonus.
- Work in an international environment.
- Laptop, smartphone.
- Benefits: LuxMed “medical package”, “Sport card”.
- Training system, including opportunities abroad.
We kindly inform that we will contact selected Candidates.Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
Expected salary
Location
Poznań, wielkopolskie
Job date
Sun, 22 Dec 2024 08:42:34 GMT
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