Head of Customs Operations – GSC Poland

Job title:

Head of Customs Operations – GSC Poland

Company:

Maersk

Job description

To support our growing customer base and commitment to operational excellence, we’re opening a new Global Service Centre (GSC) in Poland in Summer 2025. This is a major step in optimising service delivery and centralising our operations in Europe – and we need a dynamic customs leader to inspire success. This is your chance to make a real impact!At Maersk, we have big plans for logistics and services. Our aspiration is to become the global expert in integrated logistics, offering a truly end-to-end service to make trade simpler and easier than ever.We are entrepreneurs at heart, we embrace every change as an opportunity. We consider the diverse perspectives and contributions of our people as unique advantages as we push ourselves to do better every day and encourage each other to do the same. If you believe you would add value to Maersk, we encourage you to apply for this position.As our Head of Customs Operations – GSC Poland, you will establish and run a high performing centralized Customs Operations team to support our standardization journey as well as generate a positive impact on quality and customer outcomes.What we offerA stimulating opportunity to work in a dynamic and passionate organization where you will demonstrate your operational and client management skills as well as leadership capabilities in a matrix organization.Besides focusing on creating value for our customers and the business, a key priority for us is to encourage personal and professional development for our people to prepare for further career progression.Key responsibilitiesEnsure consistent high-quality delivery of the customs processes/tasks in line with defined SOP/SLAOwns operational performance management in tight cooperation with area/region/globalAccountable for cost to serve on siteEnsures operational capacity is in line with demandInvolves in, and supports customer onboarding and implementation when requiredAccountable for implementing operational and compliance procedures, ensuring compliance with local customs requirementsEnsure operations and compliance align with global objectives and compliance focused themesEnsure mechanisms and processes are in place for quick issue resolution to protect customer outcomesPromotes standardization, transformation and automation initiatives in line with Global and Regional strategyFosters continuous improvement initiatives to optimize quality, cost and customer outcomesDevelops and maintains business continuity plans deemed critical to support daily executionImplement and build on relevant metrics to track execution & quality performanceProtect the integrity of the product catalogue and the nearshored processes/tasksBuild a team with a focus on delivering high quality and compliant customer outcomesEnsures the right capabilities are in place to achieve the desired customer outcomesAttract and develop talent capable of collaborating and working in a matrix organizationEnsure close collaboration with area/region/globalCreate an environment for colleagues to grow and thrive, through empowerment, engagement and trustWhat we look forAbility to manage and motivate teams towards a shared vision, and deliver on the global strategyAbility to operate and collaborate successfully in a complex environment with multiple internal and external stakeholders across several levels and geographiesAbility to influence stakeholders, both internal and external, to achieve our business objectivesExceptional prioritization and delegation skillsUnderstanding of the customs processes as well as the importance of running a compliant operationExperienced leader with a proven track record in managing a large teamMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Expected salary

Location

Warszawa, mazowieckie

Job date

Sat, 01 Feb 2025 07:25:56 GMT

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