Head of Risk Vendor Management

Job title:

Head of Risk Vendor Management

Company:

Stripe

Job description

Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies – from the world’s largest enterprises to the most ambitious startups – use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.About the teamAs Stripe’s user base and global footprint grows dramatically, we are looking for an experienced leader who brings both strategic and operational abilities to lead our Risk Vendor Management team. Our vendors provide a wide variety of functions: they support users across a number of contact channels such as email, chat and phone; generate sales and qualify leads; perform risk reviews; and execute a variety of back office functions. You and your team are responsible for overseeing the vendor strategy for Stripe’s Risk outsourced operations and working closely with cross-functional leaders and operational teams across our Risk and Operations organisations.What you’ll doWe are looking for someone who is passionate about both risk mitigation and the user experience – and who possesses a deep understanding of vendor and outsourced operations. As a leader of outsourced risk operations, you will guide the vendor management team to design and deliver incredible user experiences in collaboration with our cross-functional partners. You will set clear goals and directions, and provide regular feedback on vendor managers’ performance against their individual goals and strategic goals set for the Vendor Management team. You will support vendor contracts and negotiations and hold the vendor accountable to high standards of performance by defining the KPIs and monitoring those metrics.Stripe’s leaders transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment. They help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements. Above all, leaders at Stripe ensure that the team members are happy, effective, and growing in their career and new work experiences.Who you areWe’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum requirements

• At least 10+ years of direct people management experience

• 7+ years of experience leading vendor operations teams (preferably in high-growth technology companies)

• Excellent written and verbal communication skills

• Strong operational background and a track-record of making data-driven decision

Preferred qualifications

• You’re a proven leader with 10+ years managing scaled vendor organizations and building world-class customer experiences.

• Deep experience managing operational third-party vendors and internal teams across different time zones.

• You have experience in laying out a vision for an organization, getting buy-in from senior stakeholders, and bringing the vision to life.

• You enjoy managing large cross-functional and global projects. You enjoy doing whatever it takes to execute on complex initiatives, and have a track record for taking projects from conception to launch.

• You have a knack for working well with a wide range of people across internal teams and external vendors.

• You are action-oriented, with strong organization skills and attention to detail.

• You excel in analytical thinking and problem solving, and use first-principles thinking and data to structure strategic recommendations

Hybrid work at StripeOffice-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.Pay and benefitsThe annual salary range for this role in the primary location is €137,600 – €206,400. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.Office locationsDublin HQTeamOperationsJob typeFull time

Expected salary

€137600 per year

Location

Dublin

Job date

Fri, 14 Feb 2025 23:18:58 GMT

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