Head of Shared Services

University of Oxford


The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.

We have an exciting opportunity to join the Estate Services Department as a Head of Shared FM Services working hybrid. This is a 12 month FTC.

Estates Services is responsible for the management of Oxford’s 450 buildings, University Parks and Gardens, Wytham Woods and commercial, agriculture and residential land. Our values include being open, honest and fair, we listen, and to show courtesy and respect to our staff.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

•         An excellent contributory pension scheme

•         38 days annual leave

•         A comprehensive range of childcare services

•         Family leave schemes

•         Cycle loan scheme

•         Discounted bus travel and Season Ticket travel loans

The University also runs an enormous amount of social groups and sports clubs for those looking for more than just a great place to work.

About the Role

You will be expected to continuously review all operations within their remit and how they can develop to support an expanding service; ensuring they are all efficient, fit for purpose and customer focused services. You will implement agreed recommendations, liaising with senior members of the FM Team and stakeholders as appropriate as well as manage the teams through periods of development.

You will identify management reporting possibilities to continuously improve the quality of information to support the needs of the FM management team and our customers, using expertise to offer guidance and input on specialist projects such as Planon, Salto and other technological areas within FM in general.

You will have the ability to review and develop our current online web presence to reflect the changing needs of an expanding FM service, particularly in areas where Planon is used.

Being part of the FM management team, you will be expected to develop FM and management initiatives to support the Head of Strategic FM and the Director of Operations.

As part of the Estates Services FM team, you will actively promote Shared FM services, which includes the University-wide ‘Shared Services’.  The role will be expected to develop the existing business by reviewing, planning and implementing agreed changes to the services provided to the University.  This will include customer service excellence, staffing, financial (P&L), and administrative and business development aspects of Shared Services.

About You

To be successful in this role, you will need to be someone who strives for excellence and has experienced in managing FM services across a broad range of customers. Not only this, you will also need substantial experience in managing budgets within a commercial environment and ensuring services are performed as per agreed service level agreements.

You will have great communication skills, and be confident in the ability to communicate to members of the public, students and academic staff with courtesy and politeness. You will also have a positive attitude with a flexible and adaptable approach to your work, and be comfortable when priorities suddenly need to change

Application Process

You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application.

The closing date for applications is Wednesday 7th June 2023

Interviews will take place on Wednesday 14th and Friday 16th June 2023 

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