Head of Student Casework

University of Oxford


Head of Student Casework 

Education Policy Support

Grade 8

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.


The Education Policy Support Section is a key team in student services which supports the PVC Education in the development of education policy and the management of quality assurance and enhancement across the collegiate University. The section services Education Committee and its subcommittees, provides advice and guidance to departments, faculties and colleges within Oxford, and handles certain types of student cases. Head of Student Casework is a new post overseeing student casework within the Education Policy team.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

  •                An excellent contributory pension scheme
  •                38 days annual leave
  •                A comprehensive range of childcare services
  •                Family leave schemes
  •                Cycle loan scheme
  •                Discounted bus travel and Season Ticket travel loans
  •                Membership to a variety of social and sports clubs

This role also offers the opportunity for hybrid working.

About the Role

The Head of Student Casework will lead the casework team in managing student cases where exceptional adjustments to assessments are required due to disability or complex circumstances, certain appeals, student disciplinary cases, applications for fee waivers, and fitness to study cases. You will have overall responsibility for the team, for the strategic direction of casework matters, and for casework policy. You will operate at a senior level working closely with the Director of Education Policy, the Proctors and other senior colleagues across the collegiate university. You will become the institutional expert on the relevant rules and regulations and will train others across the collegiate university.

Please note that this role is 0.9FTE but a 0.8FTE could also be considered.

About You

You will have a good first degree or equivalent, and experience of casework ideally in education or working with young people. You will enjoy solving problems and finding creative solutions. You will be required to demonstrate good organisational and communication skills and work effectively with students and staff across the collegiate University, demonstrating tact, discretion and judgement in the handling of sensitive and confidential matters. In addition you will have proven staff management abilities including the capacity to motivate and create a cooperative environment.

Application Process

You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application.

The closing date for applications is 12 noon on Friday 29 September.

Interviews will take place during week commencing 16 October and will be face to face.

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