Job title:
Health Records Clerk
Company:
NHS
Job description
We are looking to recruit 2 full time members of staff to complement our existing Medical Records team to work at the Worthing site. Medical Records is responsible for the maintenance, preparation and prompt delivery of patients’ case notes for their outpatient appointments as well as the administration of emergency admissions to the hospital.The post holder is responsible for the preparation, maintenance and scanning of patient case notes for outpatient and inpatient episodes of care as well as emergency/elective admissions onto the electronic document management system (EDMS).Main duties of the jobMedical Records operates a 24 hour service across our current 3 hospitals sites; Worthing, Southlands and Chichester, and is undergoing many changes following the introduction of digital records, and more recently the merge with both Royal Sussex County Hospital & Princess Royal Hospital, to create the new UHSussex Trust.We require applicants who are highly motivated, able to work under the pressure of deadlines, adaptable, quick to learn a variety of tasks, and possess good communication skills.Knowledge of computer systems in addition to evidence of recent clerical experience is essential and working in a healthcare setting would be an advantage.About usAt UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programmefor staff which is extensive and designed to support you when you need it – because we know that to look after others we must first look after ourselves.As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.We look forward to receiving your application and the start of your journey with UHSussexCandidate information pack – University Hospitals Sussex NHS Foundation TrustDate posted01 April 2025Pay schemeAgenda for changeBandBand 2Salary£24,169 a year per annum pro rataContractPermanentWorking patternFull-timeReference number279-7005381-APR25Job locationsWorthingLyndhurst RoadWorthingBN11 2HDJob descriptionJob responsibilities
- Communications and Relationship skills
- To deal with enquiries in an efficient, polite and courteous manner, providing a caring and helpful service to patients, staff and the public.
- Analytical and Judgemental skills
- To establish the nature of a request for patient health records and process in accordance with office procedures.
- To prioritise workload to ensure patient health records are available to clinicians when attending the hospital for treatment, within agreed departmental timescales.
- Planning and Organisational skill
- To facilitate the administration of the Emergency Admissions team, Elective admissions and Outpatient clinics by locating, preparing and delivering patient casenotes and related documentation to the wards, Accident and Emergency Department and designated outpatient clinics to agreed departmental timescales.
- To participate in local rota arrangements for covering bank holiday duties as agreed with line manager.
- Patient/ Client Care
- To undertake to ensure the availability of the patients health records in accordance with departmental procedures, maintaining accuracy and compliance of the system to facilitate a reliable and efficient access 24/7.
- To send and receive health records to and from other designated sites as requested on a daily basis prioritising urgent requests
- Policy and Service Development Implementation
- To comply with all departmental procedures to ensure the provision of an accurate and consistent service throughout the department.
Job descriptionJob responsibilities
- Communications and Relationship skills
- To deal with enquiries in an efficient, polite and courteous manner, providing a caring and helpful service to patients, staff and the public.
- Analytical and Judgemental skills
- To establish the nature of a request for patient health records and process in accordance with office procedures.
- To prioritise workload to ensure patient health records are available to clinicians when attending the hospital for treatment, within agreed departmental timescales.
- Planning and Organisational skill
- To facilitate the administration of the Emergency Admissions team, Elective admissions and Outpatient clinics by locating, preparing and delivering patient casenotes and related documentation to the wards, Accident and Emergency Department and designated outpatient clinics to agreed departmental timescales.
- To participate in local rota arrangements for covering bank holiday duties as agreed with line manager.
- Patient/ Client Care
- To undertake to ensure the availability of the patients health records in accordance with departmental procedures, maintaining accuracy and compliance of the system to facilitate a reliable and efficient access 24/7.
- To send and receive health records to and from other designated sites as requested on a daily basis prioritising urgent requests
- Policy and Service Development Implementation
- To comply with all departmental procedures to ensure the provision of an accurate and consistent service throughout the department.
Person SpecificationQualificationEssential
- Good general education including English and Maths GCSE or equivalent
Desirable
- NVQ or equivalent experience
- Knowledge of scanning
- Knowledge of a local patient administration system
ExperienceEssential
Desirable
- Experience of working in a confidential environment (including telephone contact)
SkillsEssential
- Articulate – able to communicate clearly – verbally and written
- Accuracy – an eye for detail
- High standards of interpersonal relationships working in a team environment
- Display a flexible approach to work and the ability to cope with changes in the environment
Analytical and JudgmentalEssential
- Ability to use initiative
- Ability to manage and prioritise workload
Planning and OrganisationalEssential
- Ability to work under pressure
- Ability to work to and meet deadlines
Patient/Client CareEssential
- Demonstrate an understanding of patient confidentiality
Desirable
- Knowledge of working in a health care setting
Information Resources/ITEssential
- Ability to understand new systems and comply with changes to working practices
Desirable
- Experience of Microsoft Excel and Word
- Knowledge of data input and use of database
Personal QualitiesEssential
- Team worker, ability to work autonomously
- Smart dress, neat and tidy appearance, articulate
- Honesty and integrity, mature and caring disposition, empathy and sensitivity. Committed , motivated attitude to work.
Specific RequirementsDesirable
- Willingness to work outside of normal office hours
Policy & Service DevelopmentEssential
- Ability to understand and review departmental procedures
- Willing to follow procedures and instructions
- Ability to be involved in development and review of procedures
Desirable
- Ability to teach / train new staff
Equality, Diversity & InclusionEssential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Person SpecificationQualificationEssential
- Good general education including English and Maths GCSE or equivalent
Desirable
- NVQ or equivalent experience
- Knowledge of scanning
- Knowledge of a local patient administration system
ExperienceEssential
Desirable
- Experience of working in a confidential environment (including telephone contact)
SkillsEssential
- Articulate – able to communicate clearly – verbally and written
- Accuracy – an eye for detail
- High standards of interpersonal relationships working in a team environment
- Display a flexible approach to work and the ability to cope with changes in the environment
Analytical and JudgmentalEssential
- Ability to use initiative
- Ability to manage and prioritise workload
Planning and OrganisationalEssential
- Ability to work under pressure
- Ability to work to and meet deadlines
Patient/Client CareEssential
- Demonstrate an understanding of patient confidentiality
Desirable
- Knowledge of working in a health care setting
Information Resources/ITEssential
- Ability to understand new systems and comply with changes to working practices
Desirable
- Experience of Microsoft Excel and Word
- Knowledge of data input and use of database
Personal QualitiesEssential
- Team worker, ability to work autonomously
- Smart dress, neat and tidy appearance, articulate
- Honesty and integrity, mature and caring disposition, empathy and sensitivity. Committed , motivated attitude to work.
Specific RequirementsDesirable
- Willingness to work outside of normal office hours
Policy & Service DevelopmentEssential
- Ability to understand and review departmental procedures
- Willing to follow procedures and instructions
- Ability to be involved in development and review of procedures
Desirable
- Ability to teach / train new staff
Equality, Diversity & InclusionEssential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Expected salary
£24169 per year
Location
Worthing, West Sussex
Job date
Thu, 03 Apr 2025 07:58:07 GMT
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