Help Desk

Job title:

Help Desk

Company:

Michael Page

Job description

  • Serve as the 1st contact with customers who need technical assistance via phone or email
  • Analysis and resolution of level 1 incidents
  • Troubleshoot, diagnose, and resolve level 1 technical hardware and/or software issues
  • Provide quick resolution and excellent customer service
  • Redirect unresolved issues to the next level of support personnel
  • Keep record of problems and their resolution using our ticketing system
  • Follow-up with customers
  • Provide training to new joiners
  • use of the workstation, office automation solutions or business applications (Office 365, NetDocuments, Zoom and MS Teams)
  • installation and configuration of workstations, Cisco fixed telephony, mobiles phones and printers
  • administration of user accounts under Active Directory or Intune
  • administration of workstations using Intune, SCCM and Autopilot
  • good knowledge of Windows 10, Windows 11 and Office 365 software (Outlook, Word, Excel, PowerPoint)
  • good knowledge of Active Directory or Intune, Mobile Device Platform, Service Now, Cisco Call Manager, Video Conferencing platforms (Cisco Rooms and Team/Zoom Rooms)

Azienda leader nel settore Ottime possibilità di crescita

  • Previous working experience as an IT Help Desk Technician
  • In-depth knowledge of computer systems and mobile devices
  • Hands on experience with diagnosing and resolving basic technical issues
  • Excellent communication and interpersonal skills
  • Customer-oriented, polite and patient
  • Fluent English is required

Studio legale globale con oltre 2.600 avvocati in più di 50 uffici nel mondo.Specializzati in ambito M&A, Real Estate

  • Contratto a tempo indeterminato con Ral commisurata all’esperienza
  • Ticket Restaraunt
  • Modalità di lavoro ibrida

Expected salary

€30000 – 35000 per year

Location

Provincia di Milano

Job date

Tue, 24 Jun 2025 22:56:10 GMT

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