HelpDesk Agent – Brussels

Job title:

HelpDesk Agent – Brussels

Company:

Innova

Job description

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs around 50,000 professionals worldwide and reports annual sales approaching $3 billion. Through our global distribution centres in North America, Asia and Europe, we provide our customers with strategic technology and business transformation solutions, enabling them to operate as leaders in their fields. Since the official acquisition of VOLT in September 2023, INNOVA has boosted its capacity to provide effective staffing solutions across a range of industries and skill areas, including IT & Telecoms, Digital Entertainment, Engineering, Finance and Life Sciences.Description:Project/Department Description and responsibilities
IT helpdesk consultant with the knowledge to support the team.Primary Tasks and responsibilities :
– contact person for Local It troubles in Brussels
– manage the helpdesk ticket (Atlassian)
– manage the Laptops stocks
– roll out Windows 11: manage appointment with the users, prepare laptops to deliver, etc
– availability to move around Brussels and in Belgium to support users in the contaxt of Windows 111 roll-outSecondary Tasks and responsibilities
– Back-up & assistance: Assisting the Team Coordinator/Service Desk Manager/Expert in case of work overload helping coach and guide junior team members.
– Ongoing learning & development: take knowledge of all recent infrastructural changes and modification that could impact the internal customer?s experience. Share his/her expertise internally to ameliorate the MLOZ tool/service delivery of the department.Non-Technical profile requirements
– be able to work independently (will be the only person present onsite)
– Must be able to work on multiple simultaneous tasks with limited supervision
– Team player (within a team with 11 persons) located in several places across Belgium
– Accepts personal responsibility for client satisfaction
– Strong communication skills (verbal, written)
– Strong reporting & organizational skills
– Stress resistant & very punctual
– Quick learner, motivated self-starter
– Able to follow change management procedures and internal guidelinesTechnical profile requirements
– Good knowledge of PC
– Good knowledge of Windows 10 & 11
– Good knowledge of Active Advisory, Exchange, Print Management, Ticketing, Stock Management
– Good knowledge of Networking & PatchingMethodology/Certification requirements
– High school. Advanced course work in technical systems plus continued education in technical disciplines is preferred.Language proficiencies
– Dutch or FR fluent (Good knowledge in the other language)
– English is a plus

Expected salary

Location

Bruxelles

Job date

Wed, 04 Dec 2024 08:54:47 GMT

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