Hospitality Operations Supervisor – Madrid

Job title:

Hospitality Operations Supervisor – Madrid

Company:

Bob W

Job description

About Bob WI’m Bob W, your friend in town. I take the guesswork out of travel, blending the best of both worlds: hotel-grade consistency, local character, and a few surprises only locals would know. Every apartment is fully carbon offset and set up in Europe’s most interesting neighbourhoods, so you feel at home – just with better coffee and smarter tech. I’m building a new kind of stay: five-star comfort, local flair, and always a step ahead on sustainability. All you have to do is show up. I’ll handle the rest.The RoleWe are looking for someone who brings positive energy and a can-do attitude to every task, whether working independently or as part of a team. As a Hospitality Operations Supervisor, you will be responsible for overseeing daily operations across our Madrid properties, leading both internal and external teams, ensuring seamless guest experiences, maintaining top-quality standards, and driving operational growth through effective decision-making and cost efficiency. Your strong time management skills, confidence in decision-making and experience in the hospitality industry will set you up for success in this role.NB! This role involves working weekdays and weekends on a scheduled basis (Monday–Sunday).In this role, you will:

• Provide world-class experiences for our guests, ensuring that when they travel, they choose Bob over just booking a hotel.
• Be the go-to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.
• Conduct thorough housekeeping quality audits to maintain our ridiculously high cleanliness standards for guests and effectively manage our supplier partnerships.
• Perform property inspections to proactively plan and execute maintenance works, ensuring our product maintains its high-quality standards.
• Challenge conventional practices, pushing yourself and our teams to recognise best practices and identify opportunities for operational enhancements.
• Establish, improve, and implement Bob’s standard operating procedures.
• Manage Health & Safety compliance within your assigned property.

Our 5-star candidate has:

• 2+ years of experience in the hospitality industry, specifically in apart-hotel or operations roles.
• Passionate customer service-driven attitude for delivering world-class guest experiences.
• Strong problem-solving skills, with the ability to proactively anticipate and address potential operational issues

• Flexibility to travel between different properties in Madrid.
• Excellent communication and time management skills.
• Keen attention to detail.
• Fluency in English and Spanish.
• Based in Madrid.

We offer:

• The opportunity to reinvent the world’s largest industry by shaping a young and dynamic tech company with huge growth ambitions.
• Employee share option plan.
• Unlimited holidays.
• Free nights and generous discounts at Bob W locations.
• Oliva mental well-being platform access.
• Sports compensation.
• Development and growth opportunities, along with an L&D budget.
• Regular team events.
• Smart and highly motivated team with a multicultural, diverse, and rewarding work environment.

Job Level: IC2
Learn more about our career development framework .Please note that this position will be closed as soon as a sufficient number of qualified candidates are identified. We encourage interested applicants to submit their applications promptly.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.I’m not just running hotels; I’m changing how you travel. I’ve taken the best bits from hotels (think: reliability, service, all the essentials) and mixed them with the warmth and quirks of a real home. My spaces are designed for living, working, and unwinding—whether you’re here for a night or a few months. Every detail’s considered, every location feels like it’s yours. This is your home in the city, minus the chores. This is Bob W.

Expected salary

Location

Madrid

Job date

Thu, 21 Aug 2025 04:04:08 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.