HR Helpline Assistant

Job title:

HR Helpline Assistant

Company:

University of Edinburgh

Job description

Job Description:Grade UE05: £28,879.00 – £33,232.00 per annumCorporate Services Group/Human Resources/HR HelplineFull-time: 35 hours per weekOpen-ended: permanentWe are looking for a customer-focused HR Helpline Assistant, who will help us to deliver first line HR query management across the University of Edinburgh, providing expert service, consistent advice and the best experience for our staff when they need HR support.The Opportunity:You will contribute to a flexible and resilient service by developing proficiency in multiple disciplines within the HR service.You will deliver consistently excellent customer service experience, resolving multi-channel HR general enquiries first time, via service requests or email, and triaging more complex enquiries to resolution and escalating where appropriate.Your skills and attributes for success:

• Excellent customer service skills with proven experience of delivering a professional, high quality, customer focused service
• Agility and skills to be able to explain technical issues to internal customers in simple, easy to understand language
• The ability to act on own initiative to address issues, escalating where appropriate
• A strong work ethic, demonstrating extra effort when required
• Asks for and acts on feedback, learning from experience and continuing to develop own professional skills and knowledge

Click to view a copy of the full (opens new browser tab).Application InformationPlease ensure you include the following documents in your application:– CV– Cover letterAs a valued member of our team you can expect:

• A competitive salary.
• An exciting, positive, creative, challenging and rewarding place to work.
• To be part of a diverse and vibrant international community.
• Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our

(opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.Championing equality, diversity and inclusionThe University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our (opens new browser tab).On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.Key dates to noteThe closing date for applications is Friday 3rd January 2025.Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.Interviews will be held in January.About Us: As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.About the Team:Human Resources is a strategic partner in delivering the University’s strategy and values. We have an important role in shaping inspirational and innovative long-term people strategies that attract, develop, reward and retain a highly motivated and diverse workforce. We are a community of over 100 HR professionals who strive for a positive supportive culture and working environment. We influence change initiatives, define talent and development opportunities and deliver quality life cycle services that help the University and its Academic and Professional Service staff succeed.

Expected salary

£28879 – 33232 per year

Location

United Kingdom

Job date

Sun, 08 Dec 2024 05:23:36 GMT

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