HR Support Officer (INT9904)

Working at Oxfam

for Oxfam Pilipinas

Philippine Nationals Only





Oxfam is a global movement of people working together to end the injustice of poverty.



Job Purpose



To provide day to day operational and/or technical HR support and to implement operational plans to enhance the organisation’s performance through our people. You will be responsible in ensuring that all compensation, medical and government mandated benefits and other employee entitlements are   timely delivered in an integrated, efficient and customer focused manner  that is trackable, visible, auditable and measurable and is compliant with agreed performance levels.








  • Graduate of any related Bachelor’s Degree (Psychology, Human Resources, Business Administration, or any related field).
  • Minimum of 5 years HR Experience with primary focus on employee and government benefits and payroll, at least 3 years in an officer capacity or level, preferably with an INGO background or experience.
  • Proficient in Word, Excel, HR Information System, databases and email and quick learner of other Payroll System/softwares.
  • Excellent organizational capacity with an ability to work within deadlines.
  • An effective team member with experience of working in a small team and supporting a wider programme team.
  • Effective verbal and written skills both in English and Tagalog.
  • Strong sense of self awareness, flexible in approach, and willingness to learn.
  • Strong customer/client service orientation.
  • A strong commitment to gender and diversity.



  • With at least 3 years INGO work-related experience.
  • A good level of numeracy.
  • Good HR System skills, including Microsoft Excel
  • A background in Human Resources with the desire to develop expertise in the rewards area and a good understanding of the links between reward and other aspects of Human Resources
  • Significant HR Systems experience of working with large global HR Systems such as PeopleSoft HR, SAP and other Payroll systems, etc.
  • Some understanding of employee reward policies and system.


Key Attributes

    • Ability to demonstrate collective leadership, program management, sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities.

    • Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming and diversity for all aspects of development work.

    • Commitment to Oxfam’s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.


Organizational Values:

  • Accountability – Our purpose-driven, results-focused approach means we take responsibility for our actions and hold ourselves accountable. We believe that others should also be held accountable for their actions

  • Empowerment – Our approach means that everyone involved with Oxfam, from our staff and supporters to people living in poverty, should feel they can make change happen

  • Inclusiveness – We are open to everyone and embrace diversity. We believe everyone has a contribution to make, regardless of visible and invisible differences.





Support the operational processes of Oxfam in the following areas of Human Resources and Administration


Medical Benefits (Primary Role)

  • Verifies and processes staff medical claims in line with Oxfam procedures and coordinates with the administrator of the OGB self-administered health insurance program (MSH) and finance teams to ensure timely settlement of relevant claims and endorses all eligible claims for approval by the OPH HR Business Partner or the Sr. Manager for Partnership Support and Operations.
  • Focal person with the administrator of the OGB self-administered health insurance program (MSH) to ensure timely medical assistance to staff.
  • Provide advise and support to managers and staff around any medical benefits queries.
  • Ensure timely and accurate medical benefits reporting as required.
  • To monitor employee benefit benefits ensuring compliance with Oxfam medical plan and that the maxima are not exceeded.


Compensation, Payroll, Insurance, Benefits and Rewards (Primary Role)

  • Lead and responsible for ensuring accurate and timely provision of all staff compensation, payroll, insurance, benefits and rewards.
  • Focal person with third-party providers and government agencies on all matters related to compensation, payroll, insurance, benefits and rewards.
  • Onboarding and induction support of new hires, e.g. pre-employment requirements (medical certification, BPI account), organizing the induction pack, scheduling induction, facilitating staff essentials (IDs, equipment, MSH health insurance enrolment, etc.).


Support role in the HR Cycle (Secondary Role)

  • Support other HR colleagues, as needed, in the recruitment of Oxfam Pilipinas staff.
  • Support other HR colleagues and management in ensuring that staff have a meaningful and contributory experience in the entire Oxfam HR cycle.


Support role in Consultants hiring (Secondary Role)

  • Support other HR colleagues, as needed, in consultant recruitment and management.


Support role in Administrative matters (Secondary Role)

  • As needed, provide over-all administrative support to the HR Business Partner and Admin Support Officer, e.g. coordination, follow-ups, errands, recording, monitoring and updating information, organizing and coordinating organizational events, team meetings, learning activities, and other office management task, and payment and finance-related support including payment requests, review of utility and supplier bills.
  • Perform other relevant duties as may be agreed with the Line Manager.




  • Required to adhere to Oxfam’s principles and values as well as the promotion of gender justice and women’s rights
  • Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles
  • Contribute positively to other cross-functional teams as appointed



Contract Length:  One (1) year fixed term extendible for another year



Your commitment to Oxfam

  • Required to adhere to Oxfam’s principles and values as well as the promotion of gender justice and women’s rights
  • Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles


Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

Note: All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.


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