Improvement Analyst

Job title:

Improvement Analyst

Company:

Iberdrola

Job description

Improvement AnalystScottishPower, St Vincent Street, Glasgow. G2 5ADSalary from £31,045Flexible Working PatternHelp us create a better future, quickerThe role of Improvement Analyst sits within the Customer Business Centre of Excellence (CoE), reporting to the Change Management Manager.As Improvement Analyst, you will provide support and quality controls to the Customer Business change and incident management processes, particularly SAP and Cloud Based application platforms.You will implement CoE process improvements and provide expertise regarding SAP change management processes which support day-to-day operations. Ensuring that the business solution performs effectively, you will provide coaching and training to team members on agile principles and facilitate agile ceremonies such as daily stand-ups, sprint planning, retrospectives, and reviews.Providing expertise to improve planning, incident and change processes, you will support internal and external audits to ensure compliance with all stipulated controls.What you’ll be doingIdentifying issues through control reporting and analysis, producing change controls or incidents as necessary, you will input business/technological expertise to inform decisions on solution requirements.Required to participate with Business and IT demand, you will identify and prioritise business requirements, develop business cases and be responsible for the project management of recommended solutions through to successful implementation with effective process controls in place.Additional responsibilities of the Improvement Analyst will include:Supervise and provide direction to CoE staff and external Contractors/ConsultantsSupport in efforts to manage business stakeholdersManage working relationships with key business users for respective processesIdentify SAP best practicesRecommend and initiate improvement activityDesign, specification, test, and implementation of changes to business processesDefinition and roll-out of standards and templatesMaintaining suitable documentationWhat you’ll bringKnowledge/experience of Utility industryStrong communication skillsExperience of project deliveryBusiness Analysis qualification/experienceProject Management qualification/experienceKnowledge of agile methodologies and proven experience in delivering projects using agile practicesWhat’s in it for youAs well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that – so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:36 days annual leaveHoliday Purchase – perfect your work/life balance with extra annual leaveShare SchemesPayroll Giving and Charity Matched FundingTechnology Vouchers – save more and spread the cost of your technology purchasesElectric Vehicle Schemes – to help you transition to green/clean drivingCycle to Work scheme and Public Transport Season Ticket LoansHealthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health AssessmentsLife Assurance (4x salary)Access to Savesmart financial wellbeing supportPlus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and moreWhy ScottishPowerScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to .MobilityPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.IMPORTANTAdvert will close at 23:59 GMT the day before Job Posting End Date below July-6-2025

Expected salary

Location

Glasgow

Job date

Thu, 26 Jun 2025 05:21:30 GMT

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