Indirect Claim Specialist – German

Job title:

Indirect Claim Specialist – German

Company:

Lexmark

Job description

Responsibilities :The warranty claims field of Lexmark is a back-office activity where Lexmark Authorized Service Providers, meaning IT companies, are supported by the Claim Specialist. The administrators of those companies (ASPs) log claims on Lexmark Partner Portal to request for field-replaceable unit parts, allowing the partners to fulfill the printers service request of a customer.The Claim Specialist is responsible that the partners are in adherence to the company’s business requirements. This role is responsible in case management, work order exception and sales order exception management. This position supports internal and external customers worldwide.The Claims Management Specialist is responsible for the following:Case Management

• Creates and update case for serial numbers with entitlement issues and coordinates with Trad Services or MPS (Managed Print Services) team to cater the case.
• Coordinates with the Vendor Manager to grant entitlement and create concession for serial numbers with entitlement issues.

Work Order & Sales Order Exception Management

• Monitors queue for work orders with covered service issues and missing parts
• Monitors the queue for sales orders with exception. Verifies the exception, logs a case, creates manual sales orders, and cancels the sales orders with error

Mailbox Management

• Handles email inquiries received in Lexasp inbox and ensures Claims-related emails are responded to within 2 hours from receipt such as partners having credential issues, order inquiries and training site issues.

Process Documentation and Process Improvement

• Ensure updated process documentation with regular review with SME/leadership.
• Possess a continuous improvement mindset and be able to come up with initiatives to make the current process more efficient or to save costs.

Performs all other tasks as directed by the management. These tasks may include those directly or indirectly related to Claims within the business area. Completes company-mandated online courses and/or training.CUSTOMER-FOCUS

• Ability to listen to the customer’s issues and address them through the flawless execution of worldwide standard practices
• Able to use all options / resources available to address a customer’s issue / escalation
• Displays a sense of urgency when processing / addressing customer requests, issues, or escalations
• Ability to stick to tight schedules and deadlines

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Expected salary

Location

Budapest

Job date

Sat, 07 Dec 2024 03:06:34 GMT

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