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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Industry Enterprise Architect / Pre-Sales Architect – Retail

Location: France, office flex or remote

Overview of the Role

As an Industry Enterprise Architect (IEA) for Retail, no two days are the same. You are a valued team member, collaborator, contributor and inspiring leader who will spend the majority of your time helping our customers on their digital transformation journey. This said, a typical day may start with a team call where you share experiences and expertise with your colleagues in the EA team. You will then start work on a presentation for the board of a major Retail company, using assets from the vast Salesforce repository as well as using your own creativity and insights to prepare a compelling and achievable view of their future. After lunch with colleagues from across the different business functions in our outstanding Munich office (to just name one) you will participate in an Equality workshop aligned with one of the 10 Equality Group within Salesforce. The afternoon will be spent communicating our industry point of view to the CDO of a prospective account and debating new trends in AI.

Job description:

The IEA Retail will act as an enterprise domain guide to sales teams on how the Salesforce Customer Success Platform fits into an enterprise business and IT architecture. With a broad IT background and sound business insight including: business architecture, cloud computing, the Enterprise Architect will create a roadmap of how to deploy Salesforce solutions and transform customer business strategy into execution as part of the pre-sales cycle.

The Industry Enterprise Architect should have a strong alignment and knowledge with the Retail industry (B2*). The individual should have a compelling industry point of view across the customer journey, be able to discuss future trends and challenges and provide a Salesforce perspective on how these will be addressed. The individual will be encouraged to assist in the development of our industry sales plays and to communicate these both internally and externally, including at industry and architecture conferences.

With a strong blend of technical and sales skills the IEA Retail uses a consultative approach to understand business and technical requirements and to help the sales teams develop and refine a sales strategy and Salesforce solution fit. You should also be comfortable discussing and describing all aspects of the Salesforce platform with business IT audiences including the CTO/CIO and Chief Digital Officer.

Your impact:

• Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise.
• Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value.
• Provide industry subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles.
• Conduct assessments and facilitate workshops to develop a future-state vision
• Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
• Uncover future Sales opportunities to drive customer value
• Develop strategic use cases to project the value of strategy, case digital transformations and implications for the organization
• Cultivate solution/organizational adoption and strategy evolution to continue to deliver value with quicker delivery cycles

Experience/Skills Required:

• Demonstrated ability in the retail industry, with a consistent track record in a similar enterprise architecture role.
• Deep knowledge of retail business processes, including but not limited to inventory management, supply chain optimization, e-commerce, and customer experience.
• Strong pre-sales/business development experience, preferably with a software vendor, Systems Integrator or other consulting organisation
• Good understanding of the architectural principles of cloud based platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure and micro-services.
• Experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs.
• Strong presentation skills; able to successfully present a point of view and clearly articulate the rationale to a variety of team members.
• Detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Strong communication skills, both written and verbal; able to develop appropriate materials for the audience.
• Available to travel regionally and occasionally internationally depending on customer needs.

Preferred Skills:

• Relevant Salesforce certifications and consulting experience are a plus but not required.
• Experience collaborating with strategic delivery teams.
• Experience with increasing responsibility and guidance of junior consultants.
• Exposure to CRM / ERP (sales, service, marketing).
• Enterprise architecture certification such as TOGAF or similar OR Experience in the Enterprise Architect role in an organisation within the life sciences industry
• An understanding of design thinking

Extensive product and personal training and development is provided, both as part of an initial 6-month ramp process and as part of Salesforce’s dedication to continuous learning and employee growth.

Salesforce is built on a set of five core values: Trust, Customer Success, Innovation, and Equality, Sustainability. By making technology more accessible, Salesforce is helping to create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE “100 Best Companies to Work For®” 2023 — 15 years in a row

There are those who choose to work with the most promising. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

Benefits & perks

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• Premier enablement and on-demand training with Trailhead.com
• Exposure to executive leaders with vision and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• For more details, visit https://www.salesforcebenefits.com/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

NOTE: By applying to the Industry Enterprise Architect posting, recruiters and hiring managers across the organization hiring Solution Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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