Job title:
Infra technology specialist
Company:
Cognizant
Job description
Title: Essential Requirements: Local IT AnalystExperience and Skills:
- Minimum of 10 years’ experience in IT support in a corporate environment.
- Troubleshooting in a corporate computing environment.
- Investigation and diagnostic skills.
- Experience with Microsoft Windows 10 & 11.
- Proficiency in the Microsoft Office 365 suite of applications and Teams.
- Familiarity with iPhone/iPad technology and mobile apps.
- General user administration tasks.
- Data/voice cabling and patching skills.
- Experience with Intune, Autopilot and MS Teams
- Ability to manage expectations by sitting down with stakeholders.
Desirable Qualifications:
- Experience working with Legal tools in the legal sector.
- Familiarity with the iManage Document Management System.
- Experience with Service Now ticket logging.
- Microsoft Certified Desktop Support Technician (MCDST) or above.
- Working knowledge of ITIL/Service management best practice.
- Accredited ITIL certification (Foundation level).
- Experience in leading small projects.
Competencies (non-technical):
- Good, confident communicator in English.
- Be able to handle a lot of pressure.
- Positive attitude, well-motivated, and keen to learn.
- Ability to work independently, take responsibility, and show initiative in resolving support issues.
- Commitment and energy, including availability to work outside normal office hours when required.
Role Summary/Purpose of Job:
- General IT service and user support: Provide support at all levels, both face-to-face and through various communication channels.
- Logging support requests and incidents: Document and track reported issues.
- Monitoring and completion of issues and requests: Oversee the resolution of problems received by the IT Service Desk, escalating when necessary.
- Troubleshoot problems: Use diagnostic tools and escalate issues as needed.
- Liaise with regional offices and third-party suppliers: Collaborate to resolve user support issues.
Expected salary
Location
Bruxelles-Capitale
Job date
Fri, 13 Dec 2024 23:33:38 GMT
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