Infrastructure Analyst

The University of Manchester

The University of Manchester is a truly global institution with a reputation for education and innovation that resonates across the world, offering a wide range of courses and boasting outstanding facilities in the centre of Manchester. With 25 Nobel Prize winners among its current and former staff and students, it has a history of world firsts and brilliant discoveries. Manchester’s industrial and cultural heritage is mirrored by the achievements of some of the University’s most celebrated names.  The computer revolution started here in June 1948 when a machine built by Tom Kilburn and Sir Freddie Williams, known affectionately as ‘The Baby’, ran its first stored program. The celebrated wartime codebreaker Alan Turing worked on this computer during his time at Manchester.

The University is committed to world-class research, an outstanding learning and student experience and social responsibility in everything it does.  It is making one of the largest investments in facilities ever seen at a UK university, with £750 million spent so far and a further £1 billion to follow by 2022. Its goal is to become one of the world’s leading Universities.

About IT Services

IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers. 

Find out more about our organisation and values:

The team

We provide 2nd line deskside IT support for the largest campus university in Western Europe working across a range of different sites and contexts. We pride ourselves on great customer support, technical excellence, and a friendly supportive team ethos.

The role

It will involve everything from a broken laptop to setting up several hundred desktops for a large teaching cluster. We support a mixed estate of Windows, Mac and Linux supporting both hardware and software and there connectivity with a wide variety of peripherals, from keyboards to experimental equipment.

The person
The successful candidate will:

• Use customer service techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services.
• Identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps.
• Establish relationships and maintaining contacts with people from a variety of backgrounds. Effective and sensitive communicator in different societies and cultures.
• Acquire a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts, selecting the appropriate method/tool to resolve the problem and reflecting on the result, such that learning is identified and absorbed.
• The knowledge and ability to install and maintain hardware systems in a way that ensures they operate within their planned specification and are safe to use by those authorised to work with them.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.  All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Blended working arrangements may be considered

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Email: [email protected]

General enquiries:

Email: [email protected]

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home ​​​​​​​

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.