Insight Officer 

  • UK Wide
  • £28,211 per annum (pro rata for part time hours) 
  • Ref: SUS4160
  • Full Time 37.5 hours per week – happy to talk flexible working 
  • Base: Hybrid – Work from home with the ability to work in a local Sustrans

About the role 

This is an exciting opportunity to join Sustrans as part of the Database and Insight team who
manage our supporter data ensuring records are accurate, and compliant for our engagement

As the insight Officer, you will deliver targeted insight-led data selections for our
fundraising activities. You will work within the agreed timelines to provide insight into the
best pools of prospects for the activity, providing data selections, ensuring the data is
accurate with the correct consents in place to ensure compliance, and providing monitoring and
reporting against activities. 

Contributing to the work of the Fund Raising and Supporter Engagement Team, you will gather
data requirements for fundraising activities. You will also be a key individual in the data
aspect of planning and management of campaign activities for the data and reporting aspects
along with ensuring the data selected is accurate and compliant. Other duties include
responsibility for managing campaign activity data and maintaining supporter records for onward
stewardship. working alongside the database an insight manager, you will create a suite of
impactful insight reports for colleagues, using both internal and external sources. 

During the first year, you will particularly focus on data requirement gathering from
fundraising & e-commerce team (FSE) to develop a robust process to extract compliant data. 

About you 

You should have proven experience of working with Customer Relationship Management (CRM)
systems, with the ability to collaborate with a broad range of colleagues. 

You will have a high level of computer literacy, in particular advanced skills in Excel, e.g.
SQL, visual/basic macros, pivot tables, complex formulas and linked data

We ask you demonstrate your knowledge of analysis and reporting/data visualisation tools, as
well as your working knowledge of applicable legislation and ethical codes of practice, and a
solid understanding of direct marketing (including digital marketing), preferably in a charity

Sustrans has a long-term commitment to being a charity for everyone – reducing inequality,
valuing diversity, enabling inclusion and ensuring all people are treated with dignity and
respect. We aim to be a truly inclusive employer and welcome applications from people from all
parts of the community, in particular from under-represented groups.

What we offer 

In return we can offer true hybrid working to suit individual circumstances and a flexible,
supportive and rewarding working environment.


  • 28 days’ leave per annum plus bank holidays for full-time working 
  • Ability to buy an extra week of annual leave (pro-rata for part-time staff) 
  • Staff volunteer days 
  • 24/7 free, impartial and confidential support service 
  • We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work


  • Group Personal Pension scheme with a 5% or 6% of basic salary contribution being matched by
  • Bike, computer and season ticket loans 
  • Discount benefits 
  • London Weighting Allowance of £4,195 for all those living within a London Borough (32 local
    authority districts plus the City of London) 
  • Death in Service benefit – 3 x annual Salary 

Family Friendly 

  • Enhanced maternity and paternity pay 
  • Flexible Working practices (full time hours are 37.5 per week, Monday – Friday) 

Additional information 

Closing date for the receipt of completed applications is 23:59, 26 November

Interviews will take place via MS Teams during the week 04 December 2023.

To apply, please complete our online application form. More details of our vacancies can be
found on our website

About Sustrans 

At Sustrans you’ll be part of a movement to make it easier for people to walk and cycle.

We’re all here to change things! You’ll be part of an incredible community of talented,
passionate, creative, problem solvers all working together to change things for the better. We
act locally and think big – we have a vision of a society where the way we travel creates
healthier places and happier lives for everyone. 

You’ll be questioning the status quo and daring to imagine a different world. You’ll work on
exciting, impactful projects that will stretch and empower you and you’ll be rewarded by seeing
the difference you make to people, communities and the planet.

 We believe including everyone is central to who we are and what we want to achieve, we welcome
difference and pride ourselves on creating a culture where you can be yourself and where your
wellness is supported.

You’ll be guaranteed to make friends for life and work with a team that is incredibly flexible,
supportive, ethical and fun.

Find out more & apply

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