University of East London
vacanciesin.eu
Location:
Other
Salary:
Starting from £48,599 per annum inclusive of London Weighting
Post Type:
Full Time
Post Type:
Permanent
Closing Date:
Monday 02 October 2023
Interview Date:
To be confirmed
Reference:
PS262S2022-R-R
University of East London
We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.
But we can’t achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you’ll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.
About Us
We are currently expanding the Service Management team within our IT department to enhance our quality improvement and compliance activities within the service and the university. This team now has now has an opportunity for a dynamic individual with an eye for detail and experience in the management of both software and hardware assets to join the team.
This exiting position will challenge you to design, deliver and operate systems to record and monitor university assets, supporting our CE+ accreditation, identifying appropriate tools to enhance the effectiveness of the processes. You will lead on the development of our CMDB in collaboration with our front line and 3rd line service teams and act in an advisory capacity in relation to the licensing requirements for new and existing applications and SaaS services. Dealing with a diverse range of staff and student interactions in a fast-paced complex organisation, you will need the ability to solve problems from a wide range of requirements as you will be part of our drive to deliver measurable improvements to service quality and operational efficiency within a widening university community.
About the Job
The ITAM Specialist is a new role which will report directly to the Head of Service Management and will be responsible for the safeguarding and compliance of all hardware and software assets managed or overseen by IT Services. Ensuring the assets, associated documentation, and CIs are properly registered in our CMDB. You will oversee the processes and procedures required to keep the IT Asset Databases and the CMDB accurate and strive for continual improvement of Asset & Configuration Management as a whole.
This exiting position will challenge you to design, deliver and operate systems to record and monitor university assets, supporting our CE+ accreditation, identifying appropriate tools to enhance the effectiveness of the processes. You will lead on the development of our CMDB in collaboration with our front line and 3rd line service teams and act in an advisory capacity in relation to the licensing requirements for new and existing applications and SaaS services. Dealing with a diverse range of staff and student interactions in a fast-paced complex organisation, you will need the ability to solve problems from a wide range of requirements as you will be part of our drive to deliver measurable improvements to service quality and operational efficiency within a widening university community.
About You
Ideally qualified in both ITSAM and CHAMP you will be experienced in the management of both software and hardware assets and will have developed systems and controls for both within a complex IT environment.
You will have extensive experience in the management of software / hardware IT assets including licence and contract management (A/I) and knowledge of IT Service Management processes, as well as experience with Discovery tools and have the ability to develop plans accommodating a lack of certainty, to account for external factors that could affect access management
You are a team player and a technical leader always providing a a positive and proactive approach with the confidence to make and influence decisions both within and external to the department. Liaising with a variety customers, stakeholders, and vendors, you will need to have excellent communication skills. You will be as comfortable writing policy and process documents as developing and maintaining administrative systems and will be able to produce key deliverables to tight deadlines by effectively working with multiple priorities.
Benefits Package
Here are UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.
We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 28 days holiday (inc 3 days over Christmas) plus bank holidays, hybrid working for most positions, and we’re always open to consider flexible working arrangements. We have a shared success bonus of £4,250 pa, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on; Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.
Equal Opportunities
UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.
We’re a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process. So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!
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To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail [email protected]
CVs without a completed application form will not be accepted.
At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.
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