IT Engagement and Delivery Manager

Job title:

IT Engagement and Delivery Manager

Company:

Ericsson

Job description

Job Description:Grow with usAbout this opportunity:Our Exciting Opportunity here for you! We are now looking for an individual contributor role of IT Engagement & Delivery Manager in Italy.You will work together with IT Engagement and Delivery SEME team to ensure that IT services, currently in production, are delivered as expected to business users. You will work together with the whole team to govern the complete delivery of Enterprise IT to the business, and act as an escalation point for issues with Services / Solutions / Products. You will work with others on solutions and applications, already in production or in projects and work closely with business and EIT teams to build new / future solutions.Join our TeamWhat you will do:Accountable for IT infrastructure operations, including security, cost, stability, sustainability, site dimension and capacity, and IT hardware asset management.Adhere to IT standard practices for incident, problem, and change management, as well as configuration management.Ensure local IT support delivers a positive employee experience, covering IT support, local links, MWPs, mobiles, printers, VC, and TFS hands-on supervision and provision.Lead IT rollout projects, including infrastructure updates, upgrades, migrations, and represent the Engineering & Delivery Unit in RE projects, while managing office transformations and acting as the primary contact for designated sites.Oversee Business Continuity Management (BCM) activities, ensuring IT responsibilities are agreed upon and delivered.Ensure site compliance and security, following the Group IT Information Security Management System (ISMS) to preserve assets, information security, control structures, and maintain IT security SLAs, including regular checks and vulnerability scans.Perform regular risk self-assessments and ensure actions are delivered as planned.Ensure lab and test plant network connectivity meets agreed security standards.Responsible for achieving financial strategic targets and managing the local portfolio lifecycle and compliance based on agreed guardrails with Product Areas.Manage local applications governance, vendor management, and lead local application solution agreements with the business, owning financial and service level agreements.SkillsThe skills you bring:Education: Academic degree to Information Technology, Computer Science or relevant degreeMinimum 5 years of relevant experienceProficiency in English and Italian, oral and written plus skill to work with multi-national global organizations with the ability to establish good working climate in a virtual environment.Work from site and ability to travel 40% of time national or internationalExcellent communication and presentation skillsIT Skills: Project management, IT Security, ITIL, Applications Processes and GovernanceDomain Experiences: IT Service Management & Delivery, Vendor Management

Expected salary

Location

Roma

Job date

Tue, 04 Mar 2025 23:34:07 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.