IT Operations Support Analyst

The Open University

Unit : 
CIO Portfolio
Salary : 
£25,742 to £28,759 (plus annual shift allowance £10,404)
Location : 
Milton Keynes
Please quote reference : 
Permanent, Full Time Position
Closing Date : 
13 September, 2023 – 12:00

Interview Date: week commencing 25 September 2023

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The Chief Information Office (CIO) Portfolio bring trusted design, data and technology know-how to the delivery of lifelong learning.

CIOP are responsible for the digital information, systems and technologies used by staff and students across The Open University.  Covering all aspects of digital technology at the OU, from sourcing and maintaining systems, through to providing frontline IT support for staff and students.

The role  

The Open University is recruiting an IT Operations Support Analyst.

The IT Department within the CIO Portfolio is seeking an IT Operations Support Analyst to provide support and advice where appropriate to users of IT services throughout the University through operational monitoring of services and systems.

As an IT Operations Support Analyst, you will be responsible for responding accordingly to IT alerts and notifications in a timely manner. In addition, the post holder will participate in service deployments and upgrades in conjunction with the release team.

Please note, the post will require work to be undertaken outside of core office hours on a shift rota basis. The shift pattern is as follows; 2 x days 07:00 – 19:00, 2 x nights 19:00 – 07:00, followed by 4 days off.

Skills and experience

This role will suit you if you:

  • Able to demonstrate a strong understanding of the principles and models associated with IT Service Operations
  • Are a confident communicator with excellent customer service skills
  • Able to prioritise successfully with a good attention to detail
  • Possess experience of working within IT previously, having a solid understanding of varying IT packages

The full summary of duties and skills required for the role can be found within the Job Description.

If you would like to discuss the application or recruitment process before making an application, please contact Resourcing Hub on 01908 655544 or [email protected] quoting the reference VRF 21135.

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 30 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

How to apply

Unless otherwise stated in the advert, all applications are completed online via the instructions on The OU Job’s page. Applications submitted via 3rd party websites will not be received.

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above.

To apply for this role please submit the following as one document;

  • CV
  • Personal statement, up to 750 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.

Please save your document with the following file name as appropriate to the vacancy you are applying for: reference, surname, forename.

You will need to have your documents ready ahead of submitting the electronic application. Please click on the APPLY NOW button below to be redirected to our application page.


You will receive updates regarding your application from [email protected] . Please ensure this email address is added to your list of trusted senders so it does not go to your junk folder.

You can view your application communications on the Candidate portal .

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential.  We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.  We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks.

Job related information : 

Attachment Size
Attachment Size
IT Operations Support Analyst JD May2023.docx 151.23 KB

  • Terms and Conditions – Support Staff (PDF)
  • Terms and Conditions – Support Staff (Word document)

Posting Date : 
30 August, 2023 – 12:30

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