Job title:
IT/OT Site Support Specialist
Company:
Morgan Carbon
Job description
Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets., Build and maintain IT relationship with sites and support their IT experience
- Maintain and build relationships with end-users and other stakeholders on sites in scope
- Run site meetings to understand site priorities, site IT satisfaction and communicate outcomes to relevant IT stakeholders (e.g. escalations, priorities, new requirements, etc.)
- Monitor overall site IT performance (ticket statistics and satisfaction)
Ensure resolution of incidents and requests, while always keeping users up-to-date
- Support users in using the IT Service Management tool and its Self Service capabilities to optimize their support
- Assist users in logging issues, requests and new requirements to enable resolution in the most effective way
- Where in scope, provide direct support to end-user incidents and service requests in line with operations processes
- Ensure Site IT facilities are functioning and used in the most effective way (e.g. beamers, conference rooms, etc.)
- Take ownership on user experience and ensure issues get resolved, always keeping users informed in the process
- Escalate recurring problems and make suggestions for continuous service improvements
Support users in their IT proficiency to maximize value from IT Services
- Train and coach end-users in the use of IT Services (eg. O365, Teams, Meeting room facilities, Sharepoint, etc.)
- Connect users to subject matter experts, key-users and training platforms where valuable
Support programs, projects, asset management and local IT management
- Act as site IT point of contact for IT Programs and Projects
- Ensure up-to-date site IT asset register and manage site hardware lifecycle
- Optionally: Manage local IT Applications and / or Infrastructure and respective vendors
- Champion Safety, Security and Compliance in the workspace in everything you do
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- Bachelor’s degree in Computer Science, Technology or related is preferred, but not required
- Excellent communications skills – fluent spoken and written English and local language
- High affinity with OT / Shopfloor / AI / Industry 5.0 preferred
- Experience in Manufacturing, Engineering or Supply Chain business environments desirable
- Proficiency in diagnosing and resolving hardware, software, and network-related issues.
- Knowledge of network basics, including LAN and connectivity troubleshooting.
- Previous demonstrable background in infrastructure technology configuration, development and improvement
- A firm background in customer service and continuous service improvement.
- ITIL Foundation V3/4 desirable
- Keen attention to detail with excellent time management & organisation skills
- Can work independently on own initiative as well as part of a distributed team
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Expected salary
Location
Budapest
Job date
Thu, 13 Mar 2025 08:42:13 GMT
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