IT SDM Retail

Unleash Your Potential at L’Oréal’s Beauty Tech!

For more than a century, L’Oréal has devoted itself solely to one business: Beauty. Present in 150 countries across five continents and with €42 billion consolidated sales, L’Oréal is the global industry leader. With 37 global beauty brands across four divisions, L’Oréal offers beauty for each covering all beauty categories and catering to all beauty desires. 

Today, L’Oréal includes more than 2,000 tech positions and is constantly growing. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future.

Beauty Tech is how we know our consumers intimately, augmenting their beauty journeys with unparalleled diverse and sustainable experiences. Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L’Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications and Infrastructure. 

YOUR FUTURE TEAM

You will be joining the RETAIL Competence Center, the Online + Offline domain, with more than 4500 POS worldwide. 

What a day in the life of the team looks like:

As Service Delivery Manager for the main service contracts for L’Oréal Group Retail applications (MARS: Cegid, Teams, ONE Retail: Learning Management System) in close collaboration with the Global Delivery Center Capgemini, the main missions are:

• Monitoring and maintenance of contractual performance monitoring indicators (KPI & SLA)
• Management of Level 3 Run teams
• Monitoring of incident, problem and service request backlogs
• Management of contract provider identities (accounts and materials)
• Monitoring of evolutions (Demands) and management of their delivery (hotfix, sprint)
• Contractual relationship monitoring:
• Contract management & update of contractual documents
• License monitoring and consumption control
• Detailed budget monitoring
• Invoice monitoring and management of potential disputes
• Preparation of steering committees
• PAQ (Quality Assurance Plan)
• Reversibility plan
• Implementation and monitoring of continuous improvement plans with the supplier
• IT Service Management referent for the logic of SNOW use by the teams
• Participation in L’Oréal’s ITSM & SDM community at the GBT O+O level
• Monitoring of the relationship with Run managers in Zones (AMER/NA&SAPMENA/EUROPE)

THIS IS WHAT YOU WILL NEED TO SUCCEED!

First and foremost, we love people that are curious, collaborative, eager to have an impact, proactive and who value innovation, autonomy, and team spirit.

Secondly, in this specific position, it will be important for you to have:

• ServiceNow
• ITIL V4 certification
• Budget management
• Supplier management
• Fluent English to communicate effectively with international teams
• Retail experience is a plus
• Ability to listen, to engage in dialogue, and to understand different interlocutors in local contexts and a multi-stakeholder international environment.
• Proactive, ability to take initiatives
• Cooperation: ability to work collaboratively with different teams to ensure smooth service delivery
• Stress and priority management: knowing how to manage time, priorities and stress when faced with urgent and complex situations.

LET US GIVE YOU 5 OTHER REASONS TO JOIN US!

Joining L’Oréal means joining a company that:

1. Invests in Tech and positions its Tech teams at the heart of its digital transformation strategy.
2. Allows its employees to have a real impact, to test their ideas, to innovate and to build our future.
3. Offers a Hybrid Work Policy: 3 Days in Office, 2 Days Work from Home
4. Provides a powerful and innovative HR policy: dynamic mobility policy, significant investment in employee training, regular re-evaluation of remuneration, numerous innovative HR measures: Time Savings Account, paternity leave, Citizen Day, etc.
5. Delivers an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

GOOD TO KNOW: THE RECRUITMENT PROCESS 

1. Interview with HR
2. Interview with the hiring manager
3. Interview with the business leader

We will be delighted to exchange with you! Want to learn more about L’Oréal Beauty Tech? Click here.

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