IT Service Analyst (m/f)

Job title:

IT Service Analyst (m/f)

Company:

BaseBeyond GmbH

Job description

Your mission

• Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.
• On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.
• User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
• IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.
• Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.

Your profile

• Relevant Qualifications: Ideally, you have completed IT training (e.g., IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
• IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
• Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
• Customer Service Skills: Excellent communication skills and a strong customer service orientation.
• Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
• Flexibility: Willingness to undertake occasional business trips.
• Language Skills: Fluency in Spanish and English written and spoken.

Your Benefits

• International Business Environment: Work within a dynamic and international company offering growth opportunities.
• Company Holidays: Enjoy additional holidays on December 24th and 31st.
• Online Learning Platform: Access a variety of training content to support your professional development.
• Flexible Working Hours: Benefit from flexible working hours through a time-tracking system.
• Company Events: Participate in interesting events organized by the company, including our annual team-building weekend.
• Goodies: Corporate Benefits

About usBaseBeyond aims to empower IT professionals to deliver excellence everywhere. Building on a solid foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding principles: Empowering, Excellence, Everywhere. Are you ready to boost your career with a dynamic, international, yet medium-sized company? At BaseBeyond, you’ll be part of a team trusted by clients worldwide for our competent and reliable services.With operations in over 100 locations, including London, Munich, Madrid, Dubai, and Cape Town, we proudly offer IT services in 47 countries across Europe, Africa, and the Middle East. BaseBeyond is guided by a future-oriented vision, pursuing continuous improvement and global reach. Since 2006 our openness to growth and progress, allowing us to leverage our core competencies in creating complex IT solutions through pragmatic and exclusive approaches.Join us, where your analytical skills will help deliver the “wow” factor to our clients. With a strong focus on customer experience and a drive for innovative solutions, you’ll contribute to our mission of delivering excellence everywhere.What we take for grantedA highly motivated, international team with a great work environmentRegular, performance-oriented salary increases as a sign of our appreciationTrusting cooperation between all levels of the hierarchyThe chance to grow with us and discover new horizonsWe look forward to getting to know you.

Expected salary

Location

Arévalo, Ávila

Job date

Tue, 06 May 2025 22:45:43 GMT

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