IT Service Coordinator/ Incident Manager

Job title:

IT Service Coordinator/ Incident Manager

Company:

Hays

Job description

IT Service Coordinator/ Incident Manager
Wroclaw
NR REF.: 1193903Your new company For our Client, international company located in Wrocław, we are currently looking for experienced IT Service Coordinator/ Incident Manager who will support coordination of IT support operations provided by external partner. We are looking for a person who is willing to work hybrid in Wrocław (min. 3 days per week in the office, ideally fully on-side).Your new role

• Oversee and coordinate IT outsourcing partner to ensure effective collaboration and support operations in Poland
• Conduct regular oversight of IT support operations, resolve challenges and identify areas for enhancement, while ensuring compliance with organizational standards and alignment with global IT strategies
• Partner with local business leaders to understand their priorities and requirements, and collaborate with key stakeholders to translate those needs into effective IT operational strategies
• Lead and guide operations of small IT support team, ensuring task prioritization based on business impact and compliance requirements
• Maintain effective communication

between local and central IT teams * Manage high-priority and critical escalations, collaborating with service managers to ensure timely resolution and thorough root cause analysis

• Oversee the local execution of IT projects and security initiatives
• Drive systemic improvements in IT support quality

by providing feedback and best practices, promoting long-term service optimization * Manage high-priority incidents, ensuring swift resolution with minimal business disruption and delivering an exceptional user experienceWhat you39ll need to succeed

• Minimum of 3 years’ experience as Incident Manager/ Coordinator/ Change Manager, Team Manager, Service Delivery Manager etc. (outsourcing or inhouse) gained at international or complex organization
• University degree in IT, Computer Science, or business related field
• Strong leadership capabilities with a demonstrated ability to develop and motivate outsourcing teams
• Excellent communication and interpersonal skills with a proactive mindset toward issue resolution
• Knowledge of IT service management principles, ITIL certificate would be a plus
• Experience with IT support best practices for continuous improvement

What you39ll get in return Our client offers excellent opportunities for professional growth within a dynamic international environment. Employees benefit from comprehensive training and development programs, private medical care, group life insurance, and access to flexible benefits platform tailored to individual needs. The company encourages a healthy lifestyle through a Multisport card and supports continuous learning with language classes.What you need to do nowIf you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

Expected salary

Location

Wrocław, dolnośląskie

Job date

Mon, 16 Jun 2025 07:08:28 GMT

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