IT Service Desk Apprentice

Job title:

IT Service Desk Apprentice

Company:

QA Apprenticeships

Job description

Employer Description:Rabb-IT are a leading IT managed services provider (MSP) based in Leeds. They pride themselves
on great customer service and have an extremely loyal customer base that is constantly
expanding with a healthy stream of new clients coming on board.They specialise in delivering IT & technology solutions to businesses across various sectors. Services include Managed IT Services, Cloud Services, Cyber and Cloud Security, Backup,
Disaster Recovery, and Infrastructure Technologies.Vacancy Description:Rabb-IT are looking for an eager candidate to join them as an apprentice.You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Azure Cloud Network Specialist – ICT Level 3 Apprenticeship.Key Duties:

• Provide crucial assistance to the Service Desk
• Managing routine support and change requests
• You will also liaise with the Technical Specialists to help resolve and document resolution of more complex technical issues.

Desirable Skills & Personal Qualities:

• Confident speaker who’s able to express ideas and venture an opinion in a highly supportive setting
• An active interest in IT beyond the scope of gaming & basic use
• Diligent attention to detail
• Friendly & supportive team member
• Passionate about IT

Desired Qualifications:The entry requirements for this Azure Cloud Support Specialist programme are as follows:

• 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.For more information please visit the UK ENIC website.Benefits:

• Healthcare and Well-being Scheme
• Pension Scheme (additional employer contribution)
• Flexible Working
• Staff Development Scheme
• 25 days holiday plus extra Birthday holiday – never work on your birthday again!
• Life Insurance scheme
• Training and personal development (including Free Microsoft Training)
• State-of-the-art office with free parking

Future Prospects:Become a qualified – 1st Line Service Desk EngineerImportant Information:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.Apply now!

Expected salary

£18000 per year

Location

West Yorkshire

Job date

Sat, 26 Apr 2025 22:24:35 GMT

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