Job title:
IT Service Technician / Service Desk Analyst
Company:
Michael Page
Job description
- Incident & Request Management: Providing prompt and effective 360 support to end-users,troubleshooting hardware and software issues on a national and international corporate level.
- User Communication & Guidance: Provide clear communication and guidance to users, explainingtechnical concepts in an understandable way to enhance their technological proficiency.
- Being the Single-Point-of-Contact for any End-User demand incl. assisting users with systemnavigation and usage instructions.
- Technical Support: Provide prompt and effective technical support to end-users, addressinghardware and software-related issues and conduct thorough error analysis.
- Ticket Management: Prioritize, classify, and document incidents in a ticketing system,control, monitor, and process support tickets, including proper escalation when necessary.
- Procurement, Installation and Configuration: Execute theinstallation, movement, addition,and change (IMAC/D) of hardware and software products.
- User Assistance: Assist users in setting up and utilizing IT resources, including desktops,laptops, and mobile devices.
- Documentation: Maintain accurate records of all IT assets, configurations, contracts, andissues. Create and update documentation for IT procedures and guidelines.
- Collaboration: SupporttheITOperationsteaminsettingupandmaintainingnetworkcomponents, systems, andpartiallycontributetosystem-relatedprojectstoimproveoverallITfunctionalityandusersatisfaction.
Experience in IT ServiceVizcaya
- 5+ years’ experience in similar IT functions
- Proven experience as an IT ServiceTechnician or in a similar role
- Proficient in troubleshooting hardware andsoftware issues
- Knowledge of operating systems, includingWindows and iOS
- Excellent communication and interpersonalskills to effectively interact with end-users andteam members, de-escalation expertise
- A customer-centric approach with acommitment to delivering high-quality
- Fluent English language skills are mandatory
Important multinational in the industrial sector located in Bizkaia. The company is strong in the technological area and is making a commitment to digital transformation.
- Permanent contract
- Opportunity to build a career in a multinational company consolidated in its sector.
- Excellent human team
- Flexible work schedule
- Hybrid model
Expected salary
€35000 – 40000 per year
Location
Vizcaya
Job date
Fri, 06 Dec 2024 23:22:23 GMT
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