IT Service Technician / Service Desk Analyst

Job title:

Company:

Michael Page

Job description

Incident & Request Management: Providing prompt and effective 360 support to end-users,troubleshooting hardware and software issues on a national and international corporate level.
User Communication & Guidance: Provide clear communication and guidance to users, explainingtechnical concepts in an understandable way to enhance their technological proficiency.
Being the Single-Point-of-Contact for any End-User demand incl. assisting users with systemnavigation and usage instructions.
Technical Support: Provide prompt and effective technical support to end-users, addressinghardware and software-related issues and conduct thorough error analysis.
Ticket Management: Prioritize, classify, and document incidents in a ticketing system,control, monitor, and process support tickets, including proper escalation when necessary.
Procurement, Installation and Configuration: Execute theinstallation, movement, addition,and change (IMAC/D) of hardware and software products.
User Assistance: Assist users in setting up and utilizing IT resources, including desktops,laptops, and mobile devices.
Documentation: Maintain accurate records of all IT assets, configurations, contracts, andissues. Create and update documentation for IT procedures and guidelines.
Collaboration: SupporttheITOperationsteaminsettingupandmaintainingnetworkcomponents, systems, andpartiallycontributetosystem-relatedprojectstoimproveoverallITfunctionalityandusersatisfaction.

Experience in IT ServiceVizcaya

5+ years’ experience in similar IT functions
Proven experience as an IT ServiceTechnician or in a similar role
Proficient in troubleshooting hardware andsoftware issues
Knowledge of operating systems, includingWindows and iOS
Excellent communication and interpersonalskills to effectively interact with end-users andteam members, de-escalation expertise
A customer-centric approach with acommitment to delivering high-quality
Fluent English language skills are mandatory

Important multinational in the industrial sector located in Bizkaia. The company is strong in the technological area and is making a commitment to digital transformation.

Permanent contract
Opportunity to build a career in a multinational company consolidated in its sector.
Excellent human team
Flexible work schedule
Hybrid model