IT Service Technician

Job title:

IT Service Technician

Company:

City of Glasgow College

Job description

JOB VACANCYINTERNAL & EXTERNALIT Service TechnicianPermanentFull Time: 35 hours per weekWorking Pattern: Mon – Fri (may include scheduled evening shifts)Salary: Grade 4 £31,920 – £34,332 per year (Successful candidates will commence at £31,920)Due to an internal promotion within the IT Department, the College are looking to recruit an IT Service Technician. Working within the IT Desktop Support Section, you will be required to provide integrated technical services to meet needs of all partners e.g. staff, students and external partners. You will provide a customer-focused desktop support service, ensuring all requests are fully tracked and processed in line with predefined SLA’s and change management procedures. You will be required to provide operational cover (including shift cover) as required by IT management to meet College needs outside core hours.You will have professional experience or proven knowledge of Microsoft Windows and Apple operating systems, a wide range of software applications, software packaging techniques and hardware support for end-user devices and audio-visual equipment. The college uses SCCM, InTune, Microsoft Azure Virtual Desktop (AVD) and JAMF, and prior experience with these tools would be useful.Other duties include monitoring IT systems to ensure business critical systems/services are running at optimal performance and to pre-empt faults before end users are affected.Understanding or experience of working with virtual desktops, application virtualization, mobile devices, active directory and PowerShell would be advantageous. An ability to work effectively as an individual and as part of a team is essential.To apply for this position, you must have a relevant HNC/SVQ Level III or an equivalent level qualification in a relevant subject. You will also have demonstrable experience along with previous recent experience of working within a similar role.This is an excellent opportunity to join one of Scotland’s leading colleges with access to great development opportunities within a motivated skilled workforce. Our modern Riverside Campus and City Campus provide a world-class working and learning environment. Some roles offer a mix of campus and remote working, this can be discussed in further detail during the interview. Additionally, the College offers an outstanding benefits package including:

• Generous holiday entitlement – 45 days holiday (including bank & public holidays)
• Local Government Pension Scheme (LGPS)
• Flexible working opportunities
• Access to occupational health & a 24/7 confidential employee support service
• Access to a dedicated health & wellbeing team
• Cycle to work scheme
• Access to campus facilities such as Costa Coffee, City Market (Bakery & Butchers), Hair and Beauty Salon, College Gym, Library Services

Successful applicants will be subject to a PVG Disclosure Check & Certificate of Good Conduct (as applicable) and must be eligible to work in the UK.For a detailed post description click and to make your application for the above vacancy please visit the ‘work for us’ section on the College website at

Expected salary

£31920 – 34332 per year

Location

United Kingdom

Job date

Fri, 20 Dec 2024 01:55:43 GMT

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