IT Support Engineer in Altorf, France

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

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Job Title: IT Support Engineer (m/w/d)

Location: Viernheim/Leverkusen, Germany

& Altorf,France

Essential Duties and Responsibilities:

• Act as a single point of contact for IT-related issues and requests.

• Provide support for LIS (Laboratory Information System).

• Cover first line IT support services including incident and request management.

• Troubleshoot and resolve common technical problems.

• Escalate complex issues to the IT Operations Team and related platforms.

• Maintain accurate records of all incidents and requests using the IT service management system.

• Assist in the deployment and configuration of new hardware and software.

• Provide user training and support to ensure efficient use of IT systems.

• Collaborate with other IT team members to ensure a high level of service delivery.

• Monitor IT systems and infrastructure to ensure optimal performance.

• Participate in IT projects as required.

• Local engagement on IT relevant requests

Experience & Skillset required:

• Experience in a similar IT support role.

• Certifications in ITIL.

• Understanding of cybersecurity principles and practices

• Experience with supporting a Laboratory or healthcare environment would be beneficial.

• Proficiency in German and French; English is a plus.

• Excellent communication and interpersonal skills.

• Strong problem-solving skills and the ability to troubleshoot technical issues.

• Experience with IT support and incident management.

• Knowledge of IT service management frameworks (e.g., ITIL).

• Familiarity with common IT systems and software (e.g., Windows OS, MS Office, networking fundamentals).

• Ability to work independently and as part of a team.

• Customer-focused with a commitment to providing high-quality support.

• Good organizational skills and attention to detail.

• Travel to Antech sites for onsite support activities