IT Support Engineer

Job title:

IT Support Engineer

Company:

LAN IT 24 GmbH

Job description

The Band 1 Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. A desktop engineer provides break-fixing, fault diagnosis, and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well as being able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have 2-3 years’ experience in Windows desktop support.The RoleResponsibilities:

• Provide first- /second level contact and problem resolution for customer issues.
• Work with third-party Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, as well as Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot printers and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Ideal Profile

• Bachelor’s Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months’ years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
• Mobile device management, including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

What’s on Offer?

• Work within a company with a solid track record of success
• Leadership Role
• Great work environment

Expected salary

Location

Wavre, Brabant Wallon

Job date

Wed, 17 Apr 2024 06:40:05 GMT

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