IT systems Support Officer

University of Nottingham

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University of Nottingham Sport
Location:  University Park

£33,966 to £45,585
per annum (pro-rata if applicable) depending on skills and experience. Salary progression beyond this scale is subject to performance.
Closing Date:  Tuesday 05 December 2023
Reference:  REG489522

The University of Nottingham is consistently ranked within the top 3 in the UK for sport, and our sector-leading facilities provide premier training and competition venues for elite sport, physical activity, well-being, and social/recreational sport to some 15,000 members and approximately 1 million visitors per year.

To support this program, we are seeking an experienced IT systems operator to join a small, distributed team in support, maintenance, and development of a group of the University of Nottingham information system products. The role will focus on the sports admissions and bookings system and will provide support to other software products within the department as part of the wider IT team within the Deputy Registrar’s division.

With a proven track record of software systems support, you’ll be a service-oriented professional with working experience of customer-facing solutions and hosted applications and be able to thrive within a high-energy environment managing dynamic priorities.

The successful candidate will lead on system configuration, the identification and implementation of future adaptations and developments to maximize the benefit of systems to stakeholders, provide appropriate management information and reports, staff training, supplier engagement, and preparation of user documentation. The post holder will also support the department’s use of other University and digital platforms as required, including new systems and approaches over time, and will be a key liaison with the Digital and Technological Services Department.

An experienced IT systems user and operator, you will have strong analytical skills, a keen eye for detail, and a desire to provide the best possible outcome for our customers. Adept at planning, implementing testing protocols, creating reports in accordance with agreed performance indicators, creating documentation, and delivering training, you will work with a range of colleagues to review and develop system capabilities and functionality.

Candidates should possess an HND or equivalent experience or certification in ICT or a computer-related discipline and be educated to a minimum of GCSE standard or equivalent, with a good standard of English and Maths. Excellent communication and customer care, presentation, and analytical skills are essential.

Knowledge of working within a sport and leisure environment and working with leisure management IT systems, such as Gladstone MRM or Legend, would be a distinct advantage for this post.

The role is physically based within the Sports Department but will operate across the Deputy Registrar’s Division.

This is a permanent, full-time (36.25 hours per week) position. Job share arrangements may be considered.

Informal enquiries may be addressed to Marcus Spain, email [email protected]. Please note that applications sent directly to this email address will not be accepted.

Further details:

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Our University is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. We welcome applications from UK, Europe and from across the globe. For more information on the support we offer our international colleagues, see our Moving to Nottingham pages.

Applicants for this post will be considered on an equal basis, subject to the relevant permission to work in the UK as defined by the requirements set out by UK Visas & Immigration.  Please visit: for more information.

For successful international applicants, we provide financial support for your visa and the immigration health surcharge, plus an interest-free loan to help cover the cost of immigration-related expenses for any dependents accompanying you to the UK. For more information please see our Financial support for visas and the immigration health surcharge webpages.

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