IT Technical Support (m/f/d)
AstraZeneca
Are you passionate about providing outstanding IT support and ready to make a meaningful impact in the healthcare industry? Look no further! There’s never been a better time to join our Technology team at AstraZeneca, as we bring our digital strategy to life and transform into a data-led enterprise.In this role you are responsible for the end user experience and delivery of end user IT services. This role will perform the day-to-day front of house onsite IT activities so that Customer Experience, Service Excellence & Design and Site IT Technical Team objectives are met.Accountable for ensuring the ‘effective delivery’ of Corporate IT ETS (Enterprise Technology Services) services to our global customers through the Global ‘AskIT’ service (an enhanced end user support service on key sites Tech/Genius Bar) and the effective delivery of deskside support services.This means delivering various tasks such as incident and/or demand management, ‘AskIT’ (including customer service and manning a drop-in desk), act as hand & eyes for the central teams, process adherence, service improvements and satisfaction measures, Asset management and stock inventory of any IT equipment on site to support Joiners, Movers and Leavers processes. Additionally, any other key processes that contribute to the overall customer experience of our IT services.General Responsibilities/Accountabilities:This is a specialist role provided via an AskIT desk on key sites where customers can walk up to resolve problems, get training, try new devices, or borrow peripherals. The AskIT desk must be welcoming to the customer so that it is the “go to” place for IT Services.
Specific Knowledge/Skills:
Date Posted 03-lip-2025Closing DateAstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
München, Bayern
Sat, 05 Jul 2025 00:44:24 GMT
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