IT Training and Support Analyst

Job title:

IT Training and Support Analyst

Company:

Erin Associates

Job description

IT Training and Support Analyst – York / Hybrid
Competitive salary + Excellent BenefitsThis multi-site professional services firm are looking for an experienced IT Training and Support Analyst to join their team. This is a brand-new role, which would suit someone who enjoys working with people and supporting positive change. On-top of delivering engaging training sessions, you’ll support the rollout of new technology and processes, acting as the SME for business process support.As an IT Training Analyst, you will also provide occasional second-line support where queries relate to how systems or processes should be used. You will also support onboarding of new joiners with introductory training on core systems and firmwide processes.This role will be primarily on-site for the probationary period, with the opportunity for hybrid working once you are settled.Key responsibilities:

• As part of a team, help deliver the IT Training Strategy.
• Design and deliver training material in various different formats
• Monitor and assess staff knowledge absorption and the effectiveness of training
• Design and deliver training feedback evaluations for all training formats
• Provide effective post implementation user support for system change projects,
• Administer training courses,

Core skills & experience for this role:

• Ideally experience in a similar IT Training and Support role
• Experience working within the Legal sector would be beneficial
• Experience of providing IT Support
• Experience providing training on complex systems.
• Passion for learning and development
• Strong technical knowledge of multiple software applications
• Understanding of key training tools and technology to design and deliver training
• Relevant training certifications would be desirable
• Full drivers licence and own car is required

Package:

• Flexible and hybrid working
• A clear progression framework with individual career and development plans
• A range of benefits including pension, life cover, enhanced maternity and paternity pay, health cash plan, staff discounts, competitive holidays (+ birthday day off) and a cycle to work scheme

The company have an excellent reputation within their sector, and have experienced consecutive years of growth. They promote a healthy work-life balance and will give you the opportunity to expand your technical knowledge.Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. The interview process will require a maximum of two stages.Please contact us to discuss salary requirements.Contact – Millie EllisErin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.IT Trainer, Systems Trainer, IT Support Analyst, IT Training Analyst, Learning and Development Partner, – York, Leeds, Harrogate, Knaresborough, Hull, Wetherby, Wakefield, Ripon, Selby, Pontefract, Goole, HessleLocation: York, United KingdomEmployment: PermanentSalary: £0 – £0

Expected salary

Location

York

Job date

Thu, 10 Jul 2025 05:44:47 GMT

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