Italian Speaking Client Relations Specialist

Job title:

Company:

Patrique Mercier Recruitment

Job description

Patrique Mercier Recruitment FR is excited to announce a vacancy for an Italian Speaking Client Relations Specialist. This role is perfect for those who are keen on building strong relationships with clients and providing exceptional service to Italian-speaking customers in a professional environment.Responsibilities

Engage with Italian-speaking clients through various channels, including phone, email, and live chat, to nurture and maintain positive relationships.
Respond to inquiries about products and services while providing personalized support.
Address and resolve client concerns effectively, ensuring a high level of customer satisfaction.
Document all client interactions in the CRM system for thorough tracking and follow-up.
Work closely with team members to continuously improve service delivery and client relations.
Identify opportunities for upselling or cross-selling services based on client needs.
Stay informed about company offerings and industry trends to inform clients effectively.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in client relations, customer support, or a related role is highly advantageous.
Outstanding communication and interpersonal skills.
Strong problem-solving skills with a customer-centric approach.
Ability to multitask and prioritize effectively in a fast-paced environment.
Proficient in CRM software and basic computer applications.
Passion for building relationships and delivering exceptional service to clients.

Benefits * Competitive Monthly Salary