Italian Speaking Service Desk Agent

Job title:

Italian Speaking Service Desk Agent

Company:

Cognizant

Job description

Cognizant is one of the world’s leading IT professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.Job details

• Job location: Budapest, Hungary, 9th District, Mill Park office building
• Role type: permanent
• Earliest start date: August-September, 2024
• Full time employment, 40 hours/week

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• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

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• Advanced or native in Italian language and you have upper-intermediate English language skills
• Experienced in any customer service – experience gained in IT Help Desk
• You have willing-to-learn attitude & customer-focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem solving skills
• Open for working in shifts

, ,

• Competitive salary package
• Annual bonus system
• Cafeteria package
• Language course reimbursement
• Free medical services
• All You Can Move Sportpass discount

Expected salary

Location

Budapest

Job date

Thu, 13 Mar 2025 08:20:05 GMT

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