Italian Speaking Tier 1 Support Agent

Job title:

Italian Speaking Tier 1 Support Agent

Company:

Patrique Mercier Recruitment

Job description

Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking Tier 1 Support Agent. This role is ideal for individuals who are passionate about customer service and technology. As a Tier 1 Support Agent, you will be the first point of contact for our Italian-speaking clients, providing them with essential support and assistance.Responsibilities

  • Respond to customer inquiries from Italian-speaking clients via phone, email, and chat promptly and professionally.
  • Troubleshoot basic technical issues and provide appropriate solutions or escalate as needed.
  • Provide clear and concise information regarding products, services, and policies.
  • Document all interactions and resolutions accurately in the support management system.
  • Educate customers on product features and offer tips to enhance their experience.
  • Collaborate with team members to improve service quality and customer satisfaction.
  • Stay informed about company products, updates, and industry trends to provide effective support.

Requirements

  • Fluency in Italian and English, with strong verbal and written communication skills.
  • Prior experience in customer service or support roles is preferred.
  • Strong problem-solving skills with a customer-focused mindset.
  • Ability to work efficiently in a fast-paced environment.
  • Familiarity with support ticketing systems and CRM tools is a plus.
  • Detail-oriented and able to multitask effectively.
  • A proactive attitude and a desire to help customers succeed.

Benefits * Competitive Monthly Salary

  • Monthly Performance Bonus
  • Fully Paid Training
  • Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • And Much More…

Expected salary

€16000 – 20000 per year

Location

Italia

Job date

Wed, 30 Jul 2025 22:26:35 GMT

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