Junior Customer Support Advisor with German – hybrid mode in Łódź

Job title:

Junior Customer Support Advisor with German – hybrid mode in Łódź

Company:

Job description

L.M. Group Poland is a recruitment agency that has been helping candidates find employment throughout the country that matches their qualifications and experience. We act quickly and effectively, adapting our services to market needs and the expectations of our clients. We believe that the key to success is understanding the needs of both employees and employers.
Our motto ‘It’s all about people’ means that we always put people first – both our clients and candidates. We make sure that every candidate receives constructive feedback and feels part of the process. We are here to help you find a job that meets your expectations.
For our client, a global high-tech company, we are looking to fill the position of:Junior Customer Support Advisor with German – hybrid mode in ŁódźReference number: ARIA/03/2025Workplace: SieradzJob Description:Answer incoming inquiries and make calls and send emails to potential clientsHelp spark interest in our services among new clientsAssist in creating training guides and instructionsBuild and keep good, long-term relationships with clientsStay in touch with internal teams and outside partners using email, phone, and CRMWork smoothly with other departments involved before and after your tasksRequirements:1-2 years working in a BPO companyGood knowledge of how supply chains workExperience using Salesforce or similar CRM tools is a plusFluent in German (at least C1) and good English skills (at least B1)Bachelor”s degree in any subjectExperience with ERP systems and good skills in MS ExcelGood at managing time, handling several tasks, and setting prioritiesComfortable making many phone calls every dayClear and effective communication with team membersAble to work well with different teamsUnderstands key performance indicators (KPIs) and service level agreements (SLAs)Our client offers:Performance-based bonuses twice a yearEmployee referral program bonusesProfessional development opportunities through internal mobility and trainingAccess to e-learning platforms and training in domain, soft, and technical skillsDaily use of German languagePrivate medical care via Medicover (extendable to family)Multisport card reimbursement or MyBenefit platform pointsAttractive group insurance packageAccess to a well-being platform, including free psychological consultationsStable employment contract without a trial periodCompany-provided IT equipmentBonuses from the Employee Benefits FundFlexible working hoursParticipation in charity, wellness, and sports initiativesHybrid work model (2 office days/week in Łódź)

Expected salary

Location

Sieradz, łódzkie

Job date

Sun, 18 May 2025 07:48:51 GMT

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