Junior Operations Specialist in Legal Support

Job title:

Junior Operations Specialist in Legal Support

Company:

AirHelp

Job description

Would you like to help air passengers from all over the world with their delayed, canceled, or overbooked flights? If yes, this job opportunity is for you! We are looking for an agent to help our clients with cases that will be taking the legal path against the airlines. In this job, you will get to learn more about the legal process, the specifics of the jurisdictions that we operate in, and closely cooperate with the Legal Operations department. If you want to work directly with our lawyers — this is your chance! Location: Remote/Hybrid from KrakówJunior Operations Specialist in Legal SupportWhat you’ll do:

• Help our clients with cases that take legal path against the airlines (e.g. assessing customers’ cases that were rejected or ignored by the airlines and require further legal action)
• Request and prepare documentation for legal actions
• Upload customers’ cases and send them to the lawyers
• Cooperate with the Legal Operations Department and lawyers all around Europe
• Prepare and sendletters before actionand summonses in specific jurisdictions

Ideally, you’ll bring with you:

• Ability to work effectively, conforming to performance targets and procedures
• Detail-oriented, open-minded, with great analytical and problem-solving skills
• An eagerness to learn a lot of new things, both about the airline industry and the specifics of European jurisdictions
• Getting-things-done attitude and thrives in a fast-paced and changing environment
• Fluency in English (both spoken and written)
• Any previous legal experience or legal degree will be an asset but is not required

Perks and benefits:

• Internal training programs and knowledge-sharing events
• Personalized progression plan
• Mindfulness platform
• Language classes
• Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy
• Health benefits
• MacBook Air
• Unlimited, free use of AirHelp’s services
• Work from anywhere for 4 weeks a year
• Team days
• Events and parties

• At AirHelp, you will make a difference working with the world’s largest organization specializing in air passenger rights. We support travelers around the world and help them get the compensation they deserve if their flights don’t go according to plan. We’re a global, diverse team that helps make air travel better for all. To date, AirHelp has helped more than 16 million people and is available worldwide. We are proud of our high customer satisfaction levels reported on Trustpilot

Expected salary

Location

Kraków, małopolskie

Job date

Tue, 16 Apr 2024 22:53:39 GMT

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