L1 Technical Support Specialist – Junior

Job title:

L1 Technical Support Specialist – Junior

Company:

Softswiss

Job description

Overview:SOFTSWISS continues to expand the team and is looking for L1 Technical Support Specialist. We need a true, experienced professional who shares our culture and valuesAbout Product:SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operationsPurpose of the Role:You will provide first-level technical support by managing customer requests and maintaining the project infrastructure. You will collaborate with related departments to ensure the smooth operation and continuous improvement of the SOFTSWISS Casino Platform.Key responsibilities:

• Processing customer requests in Jira service desk system
• Maintaining the project infrastructure
• Working with code and project configuration files in GitLab
• Interaction with related departments

Required Experience:

• Higher or incomplete higher education, preference for graduates of technical universities
• Intermediate English level
• Intermediate Russian level

Nice to have:

• Experience with service desk systems

Learn more about our hiring process – what to expect, how to prepare, and what makes SOFTSWISS different.– Comprehensive Mental Health Programme– Private insurance (depending on contract type)– Paid gym memberships– Free English lessons (online)– +1 day off per calendar year– Referral program rewards– Upskilling, internal workshops, and participation in professional conferences and corporate events “>SOFTSWISS is an international technology company with software development expertise in iGaming, fintech, and martech.We employ on-site, hybrid, and remote teams across multiple offices and countries around the world. SOFTSWISS is known as a celebrated and trusted partner for clients working across diverse niches. “>– Founded in 2009– 2,000+ employees– 4 offices worldwide– 9 proprietary products– 1,200+ brands using our software
“>

Expected salary

Location

Polska

Job date

Thu, 26 Jun 2025 22:57:33 GMT

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