L2 eCommerce Support Team Lead – Debrecen

Job title:

L2 eCommerce Support Team Lead – Debrecen

Company:

Aldi

Job description

My responsibilities:

• As a Team Lead within the International IT Services department of ALDI Süd, you would lead a team of around 10-15 people and provide a comprehensive IT service
• Optimal allocation of daily workload
• Ensure the continuous development, training and coaching for the team members
• Participate in the selection of new staff and in the training of new recruits
• Managing employee performance to ensure that productivity goals are being met
• Reviewing employee performance reports to identify areas of weakness that needs improvement
• Drive continuous improvement of Operations to meet annual KPI and SLA targets
• Manage and resolve critical situations through effective communication
• Working daily with the HR department and other partner departments
• Accountable keeping the KB articles up to date.
• Create shift schedule for the whole team

The knowledge I own:

• Several years of experience in an IT Service Desk / IT Support, demonstrating a strong understanding of IT support principles and processes
• Minimum of 2 years’ Experience with SNOW. SNOW certificate is an advantage
• Minimum of 2 years of experience in a Team Leader or supervisory role, with a proven track record of successfully leading and developing teams
• Professional knowledge of IT basics, including software, hardware, and network fundamentals
• Excellent English language skills, both written and verbal, to effectively communicate with international stakeholders
• Familiarity with the ITIL methodology, with a preference for candidates holding an ITIL Foundation or/and Service Operation certificate.
• Strong communication skills, with the ability to effectively convey technical information to your team and the stakeholders.
• Self-starter with a proactive and analytical mindset, able to identify and address operational challenges proactively.
• Flexibility in handling new tasks and change management, adapting to evolving business needs and priorities.
• Strong team and solution-oriented mindset, with a focus on problem-solving
• Basic understanding of Software development and SCRUM methodologies
• Leading by example
• Willing for occasional business travels

The offer that would convince me:

• In our international team you can work with our colleagues from all over the world
• We develop our own product and focus on high-quality, stable solutions
• At ALDI our code quality is established by Clean Coding and SOLID principles and testing
• Flexible working hours with an almost fully remote home office possibility
• Regular salary increase, we follow the inflation and reward loyalty
• Continuous learning opportunities though our own e-learning platform and internal teams

Location:Remote (with 1-2 office days/month)Start date:Immediately​Online application:Please use our online application and attach your resume.At ALDI, we always keep customer satisfaction in mind. Our more than 4.200 employees work every day to create the optimal customer experience. Join us and start your ALDI career in one of our stores, in our warehouse in Biatorbágy, in our head office, or in one of our service centers in Budapest or Pécs. Take your first step and join our successful team.Share this job

Expected salary

Location

Debrecen, Hajdú-Bihar

Job date

Sun, 10 Mar 2024 01:18:23 GMT

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