Lead Multimedia Content Reviewer

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Job Responsibilities:

Purpose of the role: The Welocalize Lead Reviewer is responsible for the overall quality of their language at an account level.

The following is a non-exhaustive list of responsibilities and areas of ownership for this role: 

Linguistic tasks 

  • Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards
  • Creative writing of marketing content to engage customers
  • Proofreading and copy editing of storefront descriptions
  • Report any patterns of issues observed to help improve database and product performance
  • Test tools to provide feedback for improving efficiency and accuracy
  • Performs translations as needed
  • Performs review tasks as required

Quality management planning and execution 

  • Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account
  • Helps define and quality expectations per language (may be in collaboration with the client)
  • Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary
  • Ensures language level quality oversight by KPI tracking and status reporting
  • Plans, performs and tracks LQAs, if applicable
  • Drives the arbitration process

Client engagement 

  • Joins calls with the client’s linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed
  • Documents meetings with client and follows up with linguists to make sure everybody is aligned
  • Liaison between the client and the broader Welocalize linguistic team
  • Ensures the client’s feedback is implemented
  • Performs direct reviews with client’s SMEs, where applicable

Manages linguistic assets 

  • Creates and maintains linguistic assets
  • Maintains client facing documentation
  • Communicates asset updates to linguistic team

Coordinates the linguistic team 

  • Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and client’s Language Leads
  • Support linguists in understanding corrections resulting from the arbitration process
  • Acts as liaison for terminology, style issues, product features & questions
  • Responds to content reviewers’ queries
  • Supports linguists in asking any questions during production and escalates to Welocalize and/or the client as needed
  • Profile matching and assigning work/content types to the linguistic team
  • Guide the linguistic team into identifying the root causes of issues and determining actions for improvement
  • Supports the onboarding of new linguists (when applicable)
  • Reviews and evaluates language tests of potential candidates
  • Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program
  • Coaches and mentors linguists
  • Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced
  • Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team

Additional Job Details:

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